Redressing Grievances and Complaints Regarding Basic Service Delivery
Redress procedures are important for basic fairness. In addition, they can help address principal-agent problems in the implementation of social policies and provide information to policy makers regarding policy design. To function effectively, a s...
| Main Author: | |
|---|---|
| Language: | English |
| Published: |
2012
|
| Subjects: | |
| Online Access: | http://www-wds.worldbank.org/external/default/main?menuPK=64187510&pagePK=64193027&piPK=64187937&theSitePK=523679&menuPK=64187510&searchMenuPK=64187283&siteName=WDS&entityID=000158349_20110622085504 http://hdl.handle.net/10986/3463 |
| Summary: | Redress procedures are important for
basic fairness. In addition, they can help address
principal-agent problems in the implementation of social
policies and provide information to policy makers regarding
policy design. To function effectively, a system of redress
requires a well-designed and inter-linked supply of redress
procedures as well as, especially if rights consciousness is
not well-developed in a society, a set of organizations that
stimulate and aggregate demand for redress. On the supply
side, this paper identifies three kinds of redress
procedures: administrative venues within government
agencies, independent institutions outside government
departments, and courts. On the demand side, the key
institutions are nongovernmental organizations/civil society
organizations and the news media, both of which require a
receptive political and economic climate to function
effectively. Overall, procedures for redressing grievances
and complaints regarding basic service delivery are
under-developed in many countries, and deserve further
analysis, piloting, and support. |
|---|