Pfeil, H., Agarwal, S., & Schott, B. (2017). Municipal Citizen Service Centers in Southeastern Europe: Survey Results on Success Factors, Challenges, and the Human Rights Approach of Municipal One-Stop Shops in the Western Balkans. World Bank, Washington, DC.

Pfeil, Helene, Sanjay Agarwal, and Berenike Schott. Municipal Citizen Service Centers in Southeastern Europe: Survey Results On Success Factors, Challenges, and the Human Rights Approach of Municipal One-Stop Shops in the Western Balkans. World Bank, Washington, DC, 2017.

Pfeil, Helene, Sanjay Agarwal, and Berenike Schott. Municipal Citizen Service Centers in Southeastern Europe: Survey Results On Success Factors, Challenges, and the Human Rights Approach of Municipal One-Stop Shops in the Western Balkans. World Bank, Washington, DC, 2017.