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Municipal Citizen Service Centers in Southeastern Europe : Survey Results on Success Factors, Challenges, and the Human Rights Approach of Municipal One-Stop Shops in the Western Balkans

This report presents the results of an online survey administered in six southeastern European countries: Albania, Bosnia and Herzegovina, Kosovo, Macedonia, Montenegro and Serbia. The survey was aimed at gathering insights related to the operation...

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Bibliographic Details
Main Authors: Pfeil, Helene, Agarwal, Sanjay, Schott, Berenike
Language:English
en_US
Published: World Bank, Washington, DC 2017
Subjects:
HUMAN RIGHTS
MUNICIPAL SERVICES
LOCAL GOVERNMENT
SERVICE DELIVERY
CITIZEN ENGAGEMENT
VULNERABLE GROUPS
Online Access:http://documents.worldbank.org/curated/en/694331498754384995/Municipal-citizen-service-centers-in-Southeastern-Europe-survey-results-on-success-factors-challenges-and-the-human-rights-approach-of-municipal-one-stop-shops-in-the-Western-Balkans
http://hdl.handle.net/10986/27484

Internet

http://documents.worldbank.org/curated/en/694331498754384995/Municipal-citizen-service-centers-in-Southeastern-Europe-survey-results-on-success-factors-challenges-and-the-human-rights-approach-of-municipal-one-stop-shops-in-the-Western-Balkans
http://hdl.handle.net/10986/27484

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