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Republic of India : Service Level Benchmarking, Citizen Voice and Performance Improvement Strategies in Urban Water Supply and Sanitation

This synthesis report details the process, outputs and intermediate outcomes of the Water and Sanitation Program - World Bank (WSP) Technical Assistance (TA) to Service Level Benchmarking, Citizen Voice and Performance Improvement Strategies in Urb...

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Bibliographic Details
Main Author: World Bank Group
Language:English
en_US
Published: World Bank, Washington, DC 2016
Subjects:
WATER QUALITY
WATER SERVICES
QUALITY OF SERVICES
CUSTOMER
LOCAL CAPACITY
INSTALLATION
WASTE MANAGEMENT
KNOWLEDGE SHARING
SERVICE IMPROVEMENT
MATERIALS
GLOBAL KNOWLEDGE
POLICY FRAMEWORK
WATER SECTOR
MUNICIPAL RESPONSIBILITY
FINANCIAL RESOURCES
POOR WATER QUALITY
WATER LAW
WASTEWATER MANAGEMENT
INFORMATION
WATER SUPPLY
APPROVAL SYSTEM
MONITORING
INFRASTRUCTURE DEVELOPMENT
INVESTMENT PLANNING
REGULATORY AGENCY
URBAN WATER
MENU
SOFTWARE SOLUTIONS
COPYRIGHT
CAPACITY BUILDING
ADEQUATE WATER
WATER SUPPLY SERVICES
UTILITY MANAGERS
ADEQUATE WATER SUPPLY
RURAL WATER
MUNICIPALITIES
ENABLING ENVIRONMENT
COMPUTER
DIGITAL ACCESS
INSTITUTIONS
SEWERAGE CORPORATION
TECHNICAL ASSISTANCE
ENTRY POINTS
PERFORMANCE INDICATORS
G-TO-C
RURAL WATER SUPPLY
FUNCTIONALITIES
DOMAIN
CUSTOMIZATION
TARGETS
WATER
TECHNICAL EXPERTS
MISSING ELEMENTS
SERVICE PROVIDER
DELIVERY OF WATER SUPPLY
ACTION PLAN
DELIVERY OF WATER SUPPLY SERVICES
MATERIAL
SERVICE DELIVERY
URBAN DWELLERS
TELEPHONE
DIGITAL DIVIDE
TECHNICAL RESOURCES
GOVERNMENT SERVICES
ACCESS TO INFORMATION
TECHNOLOGY
IMPLEMENTATION PROCESSES
KNOWLEDGE MANAGEMENT
MONITORING MECHANISMS
RELIABILITY
TOILET FACILITIES
ONLINE FACILITIES
SOFTWARE
RESULTS
SERVICE IMPROVEMENTS
UTILITIES
INTEGRITY OF DATA
PERFORMANCE DATA
SOLID WASTE
WATER POLICY
SYSTEMS
NETWORKS
OPEN SOURCE SOFTWARE
UNIVERSAL ACCESS
TECHNICAL EXPERTISE
URBAN AREAS
DIRTY WATER
DECISION MAKING PROCESSES
SANITATION SECTOR
SOLID WASTE MANAGEMENT
INSTITUTIONAL CAPACITY
DATA INTEGRITY
LOCAL ACCOUNTABILITY
HOUSEHOLD CONNECTIONS
SERVICE QUALITY
IMAGES
INVESTMENT PROPOSALS
QUERIES
UTILITY SERVICES
TOWN
WELLS
LOCAL COMMUNITY
ICT
MANAGEMENT SERVICES
LICENSES
SANITATION SERVICES
DRINKING WATER
HOUSEHOLDS
URBAN WATER SUPPLY
PERFORMANCE
E-GOVERNANCE
ADMINISTRATIVE PROCESSES
IMPLEMENTATION PROCESS
PERFORMANCE INDICATOR
CERTIFICATES
TECHNICAL SUPPORT
COMMUNICATION
CUSTOMERS
INTERFACE
PHOTO
WEB LINKS
DATABASE
IMPLEMENTING AGENCIES
COMMUNICATION TECHNOLOGY
CUSTOMER SERVICES
WATER DEPARTMENT
INNOVATIONS
IT INFRASTRUCTURE
SERVICE PROVIDERS
Online Access:http://documents.worldbank.org/curated/en/2016/05/26412724/india-service-level-benchmarking-citizen-voice-performance-improvement-strategies-urban-water-supply-sanitation-project-synthesis-report
http://hdl.handle.net/10986/24729

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