Description: Innovation in Electronic Payment Adoption : The Case of Small Retailers

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Innovation in Electronic Payment Adoption : The Case of Small Retailers

This report aims to deepen the understanding of barriers to and incentives for the acceptance and use of electronic payments, from the perspective of micro, small and medium retailers (merchants). Developing and accelerating acceptance of...

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Bibliographic Details
Main Authors:	World Bank Group, World Economic Forum
Language:	English en_US
Published:	World Economic Forum, Geneva and World Bank, Washington 2016
Subjects:	TAX CODES BUSINESS OWNERS LINE OF CREDIT DEPOSIT FINANCIAL SERVICES BANK FEES CREDIT CARDS ELECTRONIC TRANSFERS RECEIPT ATM CARDS ECONOMIC GROWTH PROFIT MARGINS DEPOSITS PEOPLE PAYMENT SERVICE PUBLIC-PRIVATE PARTNERSHIPS MERCHANTS FINANCING INTEREST E-COMMERCE CREDIT SCORE FINANCIAL LITERACY SAVINGS ACCOUNTS DIGITAL REVOLUTION REMITTANCE BUSINESS TRANSACTIONS SMALL BUSINESS FINANCE BANK ACCOUNT ENTREPRENEURS MULTINATIONAL REVENUES MONEY TRANSFER FORMAL FINANCIAL SECTOR BANK DEPOSIT WELFARE PAYMENTS SERVICE UNIVERSAL FINANCIAL ACCESS LOAN CREDITWORTHINESS DIRECT DEPOSIT FEE BORROWERS ELECTRONIC ACCOUNT SMALL-BUSINESS LOANS CREDIT CARD PAYMENTS SAVING PAYMENTS INFRASTRUCTURE INTERNATIONAL BANK BUSINESS OPPORTUNITY MFIS INFORMATION ASYMMETRIES CASH FLOWS NEW BUSINESS MICROFINANCE INSTITUTIONS CREDIT UNDERWRITING FEMALE ENTREPRENEURS ACCESS TO FINANCIAL SERVICES SMALL-BUSINESS SMALL BUSINESS INTERNATIONAL FINANCE LOWER-INCOME CONSUMERS BUSINESS LOANS SAVINGS START-UP PUBLIC-PRIVATE PARTNERSHIP GENDER GAP FINANCIAL INSTITUTION ACCESS TO FORMAL CREDIT UNION OPERATIONAL COSTS FINANCES FIXED COSTS INTEREST RATES PAYMENT FINANCIAL INSTITUTIONS LIMITED ACCESS RECEIPTS FINANCING NEEDS FINANCIAL VIABILITY DEPOSIT INSURANCE FINANCIAL PRODUCTS WIRE TRANSFER CUSTOMER SERVICE BANKERS LOANS ENTERPRISES ELECTRONIC PAYMENTS APPROVAL PROCESS APPLICATION PROCESS FINANCIAL SYSTEM FINANCIAL HEALTH CHILD CARE DEBIT CARDS FINANCE BANK DEPOSITS BANKS PROFIT MARGIN CREDIT LINE UNEMPLOYMENT POINT OF SALE CREDIT DECISIONS CREDIT GAP BUSINESS FINANCE CAPITAL BUSINESS MANAGEMENT PAYMENT OBLIGATION CUSTOMER BASE E-PAYMENTS LEGAL TENDER FAMILY ACCESS TO FINANCE BANKERS’ ASSOCIATION GENDER CASH PAYMENTS BANK FORMAL FINANCIAL SERVICES CREDIT PURCHASING POWER MINIMUM BALANCE MICROINSURANCE UNIVERSAL ACCESS WORKING CAPITAL URBAN AREAS HOUSEHOLD DOCUMENTATION REQUIREMENTS REPAYMENT ENTERPRISE FINANCIAL ACCOUNT SOCIAL NETWORKS PAYMENT INFRASTRUCTURE CUSTOMER RELATIONSHIP FINANCIAL SERVICE PROVIDERS JOB CREATION CASH MANAGEMENT FINANCIAL ACCESS TRANSACTION COSTS TAX LIABILITY BUSINESS SUPPORT EMPLOYERS FINANCIAL SERVICE SUPPLY CHAIN SECURITIES BANK ACCOUNTS ACCESS TO CREDIT MICROFINANCE ECONOMIC DEVELOPMENT ECONOMIC OPPORTUNITIES BANK LOAN SUPPLY CHAINS SECURITY ECONOMIES OF SCALE BUSINESS OWNER FINANCIAL MARKET BANK BRANCH LACK OF AWARENESS INVESTMENT EXTREME POVERTY ELECTRONIC PAYMENT PAYMENT SERVICES FINANCIAL CAPACITY COOPERATION EMPLOYEE REVENUE CREDIT TRANSFER GREATER ACCESS RISK MANAGEMENT DEBIT CARD MERCHANT POINT-OF-SALE TERMINALS ACCESS POINTS FEES FAMILIES WOMEN OUTREACH REMITTANCES SOCIAL NETWORK POINT-OF-SALE CUSTOMER DEMAND FORMAL CREDIT BANK SERVICE FINANCIAL SERVICES INDUSTRY SMALL BUSINESSES GUARANTEE CREDIT LINES REGISTRATION PROCESS BUSINESS FINANCES START-UPS INCOME GROUPS MICROFINANCE INSTITUTION MFI EMPLOYEES
Online Access:	http://documents.worldbank.org/curated/en/2016/06/26528348/innovation-electronic-payment-adoption-case-small-retailers http://hdl.handle.net/10986/24700

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Summary:	This report aims to deepen the understanding of barriers to and incentives for the acceptance and use of electronic payments, from the perspective of micro, small and medium retailers (merchants). Developing and accelerating acceptance of electronic payments by these merchants is essential to expanding financial access. A basic transaction account for payments and deposits is considered an entry point to the formal financial system, and can act as a gateway for individuals to adopt other relevant financial services they need to smooth their consumption and manage income shocks. However, equipping individuals with only basic transaction accounts is not sufficient. The use case for payment services becomes increasingly effective as individuals gradually move to a cashless economy, where electronic payments are widely accepted for regular and frequent purchases. The report highlights important dimensions to consider in the efforts to expand electronic payments for merchants.