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West Bank and Gaza : High Level Technical Assessment on e-Government

The Palestinian Authority (PA) is in the early phase of its e‐government journey and aims to utilize ICT to deliver services to its citizens and businesses to improve social well‐being and facilitate economic development. The PA aims to serve 12.1...

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Bibliographic Details
Main Author: World Bank Group
Language:English
en_US
Published: World Bank, Washington, DC 2016
Subjects:
PUBLIC OFFICIALS
E-MAIL
SERVICES TO CITIZENS
COMMUNICATION TECHNOLOGIES
GOVERNMENT PORTAL
ONLINE INFORMATION
ORDINARY CITIZENS
VEHICLE REGISTRATION
INFORMATION TECHNOLOGY
PUBLIC SECTOR
GOVERNMENT
GOVERNMENT OFFICIALS
CAPABILITY
LOCAL GOVERNMENTS
INFORMATION
PUBLIC SERVICES
COPYRIGHT
GOVERNMENT CAPACITY
NATIONAL PRIORITY
ELECTRONIC SERVICE DELIVERY
E‐GOVERNMENT INITIATIVES
GOVERNMENT‐TO‐CITIZEN
ENABLING ENVIRONMENT
E-GOVERNMENT
BUSINESS PROCESS
CONTENT MANAGEMENT
PUBLIC KEY INFRASTRUCTURE
DATA
BIRTH CERTIFICATES
PUBLIC INFORMATION
GOVERNMENT POLICY
TELECOMMUNICATIONS
ENGAGING CITIZENS
CITIZEN‐CENTRIC
TRUST IN GOVERNMENT
LOCAL GOVERNMENT
INTEROPERABILITY
MATERIAL
CITIZEN NEEDS
SECURE ACCESS
SERVICE DELIVERY
DATABASES
GOVERNMENT‐TO‐GOVERNMENT
ELECTRONIC DELIVERY
MOBILE SERVICE
E‐GOVERNMENT ACTIVITIES
GOVERNMENT DEPARTMENTS
PUBLIC‐PRIVATE PARTNERSHIPS
TELEPHONE
DIGITAL DIVIDE
ELECTRONIC TRANSACTIONS
ACCESS TO INFORMATION
GOVERNMENT SERVICES
PEOPLE WITH DISABILITIES
PROJECT MANAGEMENT
G2C
TECHNOLOGY
NATIONAL SECURITY
ELECTRONIC WORKFLOW
TRANSACTIONAL SERVICES
RECORDS MANAGEMENT
DIGITAL CERTIFICATES
G2B
TRANSPARENCY
SOFTWARE
BETTER SERVICES TO CITIZENS
DELIVERY OF SERVICES
GOVERNMENT EMPLOYEES
ONLINE INTERACTIONS
FAX
MANAGEMENT SYSTEM
GOVERNMENT‐TO‐BUSINESS
INFORMATION SECURITY
PRIVATE SECTOR
SECURITY POLICY
LEADERSHIP ROLE
QUERIES
CITIZEN ENGAGEMENT
E‐ GOVERNMENT
ELECTRONIC SIGNATURES
ELECTRONIC SYSTEM
DIGITAL SIGNATURES
ONLINE ACCESS
TRANSPARENCY IN GOVERNMENT
ICT
PUBLIC KEY
SECURITY
REGISTRATION SYSTEM
LICENSES
TRANSFER PAYMENTS
TECHNOLOGY INFRASTRUCTURE
PORTAL ACCESS
BUSINESS
E‐GOVERNMENT SYSTEMS
PRIVATE NETWORKS
PUBLIC CONSULTATION
ELECTRONIC PAYMENT
POLICY MAKING
PUBLIC ADMINISTRATION
ADMINISTRATIVE PROCESSES
ELECTRONIC CHANNELS
ONE‐STOP SHOP
GOVERNMENT DATA
E‐ GOVERNMENT PROJECTS
CHANGE MANAGEMENT
COMMUNICATION
SOFTWARE DEVELOPMENT
E‐GOVERNMENT PROJECTS
E‐ GOVERNMENT INITIATIVES
GOVERNMENT INFORMATION
CONTENT MANAGEMENT SYSTEM
DATABASE
PUBLIC RECORDS MANAGEMENT
TECHNOLOGIES
E‐GOVERNMENT
AUTHENTICATION
SERVICE PROVIDERS
PUBLIC SERVICE DELIVERY
Online Access:http://documents.worldbank.org/curated/en/2016/06/26440606/west-bank-gaza-high-level-technical-assessment-e-government
http://hdl.handle.net/10986/24583
Description
Summary:The Palestinian Authority (PA) is in the early phase of its e‐government journey and aims to utilize ICT to deliver services to its citizens and businesses to improve social well‐being and facilitate economic development. The PA aims to serve 12.1 million Palestinians in the West Bank (2.7 million), the Gaza Strip (1.7 million), and the remaining 7.7 million Palestinians who are dispersed among 28 different countries. Many Palestinians are refugees, including more than one million in the Gaza Strip, 750,000 in the West Bank, and about 250,000 in Israel. Of the Palestinian population residing abroad, otherwise known as the Palestinian diaspora, more than half are considered stateless, lacking citizenship in any country. The combination of the ongoing Israeli‐Palestinian conflict as well as the diaspora situation makes implementation of e‐government projects in the West Bank and Gaza (WBG) unique and complex. A review of e‐government documentation and stakeholder interviews reveals that the PA has made reasonable progress on e‐government amidst a challenging environment, but it is still in the nascent phase in terms of delivering benefits to its constituents. There are numerous challenges for the successful implementation of e‐government, including geopolitical conflict, insufficient legislation to facilitate electronic transactions, limited budget to support e‐government projects, inadequate policies and standards, and limited capacity within the e‐government unit under the Ministry of Telecommunications and Information Technology (MTIT). The PA is at a key moment in its e‐government journey. It is an opportunistic time to drive modernization of its public administration and public service delivery through use of ICT, offer better services to citizens, and promote economic growth.

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