Trust, Voice, and Incentives : Learning from Local Success Stories in Service Delivery in the Middle East and North Africa
This report examines the role of incentives, trust, and engagement as critical determinants of service delivery performance in MENA countries. Focusing on education and health, the report illustrates how the weak external and internal accountability undermines policy implementation and service deliv...
| Main Authors: | , , |
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| Language: | en_US |
| Published: |
Washington, DC: World Bank
2015
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10986/21607 |