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Kenya Medical Supplies Authority : A Case Study of the Ongoing Transition from an Ungainly Bureaucracy to a Competitive and Customer-Focused Medical Logistics Organization

The Kenya Medical Supplies Authority (KEMSA) is a state-owned health logistics service company with the core mandate to procure, warehouse and distribute healthcare commodities to public sector health facilities and other public sector customers. S...

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Bibliographic Details
Main Author: Yadav, Prashant
Language:English
en_US
Published: World Bank, Washington, DC 2014
Subjects:
BACKBONE
BIDDING
BUSINESS MODEL
CAPABILITIES
CAPITAL INVESTMENTS
CASH CYCLE
CASH FLOW
CERTIFICATION
COMMODITIES
COMMODITY
COMMUNICATION TECHNOLOGY
COMMUNITIES
CUSTOMER SERVICE
CUSTOMIZATION
DISTRIBUTION SYSTEM
ELECTRONIC BULLETIN BOARD
EQUIPMENT
ESSENTIAL DRUGS
FINANCIAL FLOW
HEALTH CENTERS
HEALTH FACILITIES
HEALTH FINANCING
HEALTH SECTOR
HEALTH SYSTEM
HEALTH SYSTEMS
HIV/AIDS
HOSPITALS
ICT
INFORMATION SYSTEM
INVENTORY
INVENTORY MANAGEMENT
LEGAL FRAMEWORK
LEVELS OF INVENTORY
LOGISTICS SERVICE PROVIDER
MARKET CONDITIONS
MARKETING
MEDICAL SUPPLIES
MEDICINES
MOBILE PHONE
MOBILE PHONES
MOBILE SERVICE
ORDER FULFILLMENT
OUTSOURCING
PERFORMANCE INDICATORS
PHARMACISTS
PHARMACY
PRICE COMPETITIVENESS
PRISONS
PROCUREMENT
PROCUREMENT PROCESS
PRODUCT CATEGORIES
PUBLIC HEALTH
PURCHASING
QUALITY CONTROL
QUERIES
RELATIONSHIP MANAGEMENT
RESOURCE PLANNING
RESULT
RESULTS
SALE
SALES
SERVICE LEVEL AGREEMENTS
STANDARDIZATION
STOCKS
STORAGE SPACE
SUPPLIER
SUPPLIERS
SUPPLY CHAIN
SUPPLY CHAINS
SUPPLY NETWORK
TECHNICAL ASSISTANCE
TECHNICAL ASSISTANCE PROJECTS
TECHNICAL MEASURE
TECHNICAL SUPPORT
TRAINING WORKSHOPS
TURNOVER
UNIVERSAL SERVICE
UNIVERSAL SERVICE OBLIGATION
VERIFICATION
WAREHOUSE
WAREHOUSES
WORKING STYLE
Online Access:http://documents.worldbank.org/curated/en/2012/04/20330086/kenya-medical-supplies-authority-kemsa-case-study-ongoing-transition-ungainly-bureaucracy-competitive-customer-focused-medical-logistics-organization
http://hdl.handle.net/10986/20807

Internet

http://documents.worldbank.org/curated/en/2012/04/20330086/kenya-medical-supplies-authority-kemsa-case-study-ongoing-transition-ungainly-bureaucracy-competitive-customer-focused-medical-logistics-organization
http://hdl.handle.net/10986/20807

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