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Enhancing Transparency and Accountability through Citizen Feedback : Lessons from the E-ISR+ Pilot

The External Implementation Status and Results Plus (E-ISR+) system is a feedback, transparency, and accountability tool for the World Bank. E-ISR+ is intended to disclose current project information to external stakeholders, to obtain feedback fro...

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Bibliographic Details
Main Author: World Bank
Language:English
en_US
Published: Washington, DC 2013
Subjects:
ACCESS TO INFORMATION
ACCOUNTABILITY
ACCOUNTABILITY MEASURES
ACCOUNTABILITY MECHANISM
ANTI-CORRUPTION
AUDITING
BANK CONTRACTS
BENEFICIAL IMPACTS
BENEFICIARIES
BENEFICIARY CAPACITY
BENEFICIARY PARTICIPATION
CAPACITY BUILDING
CITIZEN
CITIZEN ENGAGEMENT
CITIZEN FEEDBACK
CITIZENS
CIVIC ENGAGEMENT
CIVIL SERVICE
CIVIL SOCIETY
CIVIL SOCIETY CAPACITY
CIVIL SOCIETY GROUP
CIVIL SOCIETY GROUPS
CIVIL SOCIETY MONITORING
CIVIL SOCIETY ORGANIZATION
CIVIL SOCIETY ORGANIZATIONS
COMMUNITY LEADERS
COMMUNITY MEMBERS
COMMUNITY OWNERSHIP
COMMUNITY PARTICIPATION
COMMUNITY REPRESENTATIVES
COMPLAINTS
CONFLICT OF INTEREST
CONFLICTS OF INTEREST
CONSULTATION
CONSULTATIONS
COUNTRY REPORTS
CREDIBILITY
EMERGING MARKETS
EXTERNAL ACCOUNTABILITY
FINANCIAL INFORMATION
FLEXIBILITY
FOCUS GROUP
FOCUS GROUP DISCUSSIONS
FOCUS GROUPS
FOOD SECURITY
GOOD GOVERNANCE
GOVERNANCE CAPACITY BUILDING
GOVERNMENT OFFICIALS
HUMAN DEVELOPMENT
IMPACT ASSESSMENT
INDIRECT IMPACT
INDIRECT IMPACTS
INITIATIVE
INSURANCE
INTENDED BENEFICIARIES
INTERNAL ACCOUNTABILITY
INTERVENTION
INTERVIEWS
LEADERSHIP
LEARNING
LOCAL CONDITIONS
LOCAL GOVERNMENT
LOCAL LEVELS
LOCAL ORGANIZATIONS
M&E CAPACITY
M&E SYSTEMS
MEDIA
NEGOTIATION
NGO
OUTREACH
PARTICIPATORY BUDGETING
PARTICIPATORY MONITORING
POLITICAL ECONOMY
POVERTY REDUCTION
PRIVATE SECTOR DEVELOPMENT
PROCUREMENT
PRODUCTIVITY
PROJECT BENEFICIARIES
PROJECT IMPLEMENTATION
PROJECT MANAGEMENT
PROJECT MONITORING
PROJECT OBJECTIVES
PUBLIC INSTITUTIONS
QUANTITATIVE DATA
SERVICE DELIVERY
SERVICE DELIVERY SYSTEMS
SERVICE PROVIDERS
SOCIAL ACCOUNTABILITY
SOCIAL ACCOUNTABILITY AGENDA
SOCIAL ACCOUNTABILITY INITIATIVES
SOCIAL ACCOUNTABILITY MECHANISM
SOCIAL ACCOUNTABILITY MECHANISMS
SOCIAL AUDITS
SOCIAL DEVELOPMENT
SOCIAL SERVICES
SPILLOVER EFFECTS
STAKEHOLDER
STAKEHOLDER ENGAGEMENT
STAKEHOLDER INVOLVEMENT
STAKEHOLDER PARTICIPATION
STAKEHOLDERS
SUSTAINABLE DEVELOPMENT
TECHNICAL ASSISTANCE
TRANSACTION COSTS
TRANSPARENCY
TRANSPORT
TRIAL
TRUST FUNDS
URBAN DEVELOPMENT
WEAK ACCOUNTABILITY
YOUTH
Online Access:http://documents.worldbank.org/curated/en/2013/03/17429966/enhancing-transparency-accountability-through-citizen-feedback-lessons-external-implementation-status-results-plus-pilot
http://hdl.handle.net/10986/13233
Description
Summary:The External Implementation Status and Results Plus (E-ISR+) system is a feedback, transparency, and accountability tool for the World Bank. E-ISR+ is intended to disclose current project information to external stakeholders, to obtain feedback from non-state players on project progress and results, and to systematically reflect external feedback in implementation reporting. In doing so, it incorporates concepts from social accountability, third-party monitoring, and participatory monitoring and evaluation to emphasize increased transparency, accountability, and stakeholder involvement in World Bank projects. The main sections of the ISR became accessible to the public, reflecting the Bank s new access to information policies and an effort to open up more information about Bank operations to the external public. Moreover, reflecting the overall trend toward more open development, the ISR process tests a new pilot effort in several African countries. E-ISR+ is designed to contribute to an improved environment for accountability generally within the host country and particularly where civil society monitoring strengthens the ability to hold government and other institutions answerable for their expected roles in a project. An improved environment for transparency and accountability is a long-term goal; it is also dependent on variable factors.

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