Preview: Consumers Count : How Water and Sanitation Utilities Can Become More Accountable to Their Users

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Consumers Count : How Water and Sanitation Utilities Can Become More Accountable to Their Users

This note presents tools that can help make service providers more accountable to the people they serve. The voice of users is often muted in water utilities. One consequence is that utilities do not take account of users' priorities and prefe...

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Bibliographic Details
Main Authors:	Muller, Mike, Simpson, Robin, Ginnekan, Meike van
Language:	English
Published:	World Bank, Washington, DC 2012
Subjects:	ACCESS TO INFORMATION ACCOUNTABILITY ADMINISTRATIVE PROCESSES CIVIL SOCIETY COMPLAINT CONFIDENCE CUSTOMER SERVICE DAY-TO-DAY OPERATIONS DECISION MAKING DRAINS FINANCIAL CONSTRAINTS HOUSEHOLD SANITATION INFORMATION PROVISION INFORMATION SHARING LEADERSHIP LEGAL FRAMEWORKS MANAGEMENT SYSTEMS OPERATIONAL MANAGEMENT PERFORMANCE DATA POLITICAL INTERESTS POLITICIANS PRIVATE SECTOR PUBLIC MANAGEMENT PUBLIC TRUST RESULT SAFE WATER SAFE WATER SUPPLY SANITATION SANITATION UTILITIES SERVICE PROVIDER SERVICE PROVIDERS SERVICE PROVISION SUSTAINABLE WATER TARGETS TRANSACTION USER USER COMMUNITIES USERS UTILITY GOVERNANCE UTILITY MANAGEMENT UTILITY STAFF WATER SECTOR WATER SERVICES WATER SUPPLY WATER UTILITIES
Online Access:	http://documents.worldbank.org/curated/en/2008/06/9677440/consumers-count-water-sanitation-utilities-can-more-accountable-users http://hdl.handle.net/10986/11763