Eservice Quality For Customer Satisfaction Measurement: A Case Study On Islami Bank Bangladesh Ltd.
The purpose of the study is to identify customer satisfaction through e-service quality of Islami Bank Bangladesh Limited (IBBL). Buckley (2003:455) defines e-Service as the electronic provision of a service to customers whilst Santos (2003:234) describes e-service as the provision of consumers with...
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| Format: | PDF Document |
| Language: | eng |
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i-Proclaim
2014
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| Online Access: | https://i-proclaim.my/journals/index.php/gdeb/article/view/169 |