Service Quality Measurement Model in Urban Public Transportation: The Case of IETT
IETT, which manages land public transportation of Istanbul, serves to the customers in a broad area. So, measurement and assessment of its services is vital for urban transportation and life quality in Istanbul. For such reasons, it is necessary to evaluate its performance, determine level of qualit...
| Main Authors: | , |
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| Format: | PDF Document |
| Language: | eng |
| Published: |
Journal of International Trade, Logistics and Law
2017
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| Subjects: | |
| Online Access: | http://jital.org/index.php/jital/article/view/50 |