Measurement madness : recognizing and avoiding the pitfalls of performance measurement /

"The ultimate guide to performance management and how to avoid the often bizarre unintended consequences of KPIsThe results of well-intended performance measurement are sometimes bizarre and bewildering. World leaders in business performance, the authors of Measurement Madness have amassed a we...

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Bibliographic Details
Main Authors: Gray, Dina, (Author), Micheli, Pietro, 1978- (Author), Pavlov, Andrey, 1981- (Author)
Format: eBook
Language:English
Published: Chichester, West Sussex : Wiley, 2015.
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