|
|
|
|
| LEADER |
03368nam a2200409 a 4500 |
| 001 |
EBC742387 |
| 003 |
MiAaPQ |
| 005 |
20200520144314.0 |
| 006 |
m o d | |
| 007 |
cr cn||||||||| |
| 008 |
091130s2010 enka sb 001 0 eng d |
| 010 |
|
|
|z 2009048035
|
| 020 |
|
|
|z 9780826446077
|
| 020 |
|
|
|a 9781441105356 (electronic bk.)
|
| 035 |
|
|
|a (MiAaPQ)EBC742387
|
| 035 |
|
|
|a (Au-PeEL)EBL742387
|
| 035 |
|
|
|a (CaPaEBR)ebr10488224
|
| 035 |
|
|
|a (CaONFJC)MIL320243
|
| 035 |
|
|
|a (OCoLC)893335450
|
| 040 |
|
|
|a MiAaPQ
|c MiAaPQ
|d MiAaPQ
|
| 050 |
|
4 |
|a P94.6
|b .G59 2010
|
| 082 |
0 |
4 |
|a 302.3
|2 22
|
| 245 |
0 |
0 |
|a Globalization, communication and the workplace
|h [electronic resource] :
|b talking across the world /
|c edited by Gail Forey and Jane Lockwood.
|
| 260 |
|
|
|a London ;
|a New York :
|b Continuum,
|c 2010.
|
| 300 |
|
|
|a ix, 278 p. :
|b ill.
|
| 504 |
|
|
|a Includes bibliographical references and index.
|
| 505 |
0 |
|
|a pt. 1. Current issues in English communication in the globalized workplace: Introduction / Jane Lockwood and Gail Forey ; English in tiers in the workplace : a case study of email usage / Li Lan and Lucy MacGregor ; English as a key resource to business and development / Catherine Nickerson ; Communication skills in contemporary service workplaces : some problems / Anna Kristina Hultgren and Deborah Cameron -- pt. 2. Managing the telephone relationship with the customer : interpersonal complexity: 'I was so angry. It was unbelievable-' a comparison of written and spoken customer service complaints / Jon S.Y. Hui ; Naming and negotiating relationships in call centre talk / Susan Hood ; Call centre discourse : graduation in relation to voice quality and attitudinal profile / Jenny Yau Ni Wan ; Researching and understanding accent shifts in Indian call centre agents / Claire Cowie and Lalita Murty -- pt. 3. Language, culture and training in the globalized workplace: Talking about talking : comparing the approaches of intercultural trainers and language teachers / Jane Hayman ; Reconceptualizing culture for workplace communication / Neil Elias ; India rising : call centre communication and the need for two way training / Barry Tomalin ; Call centre training and language in the Philippines / Eric Friginal ; What causes communication breakdown in the call centres? : the discrepancies in the communications training and research / Jane Lockwood -- pt. 4. Communication skills : assessment and its uses: Consulting assessment for the business processing outsourcing (BPO) industry in the Philippines / Jane Lockwood ; Language assessment in call centres : the case of the customer service representative / Alan Davies -- pt. 5. Beyond the workplace : social implications: Language globalization and the workplace : education and social implications / Gail Forey.
|
| 533 |
|
|
|a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
|
| 650 |
|
0 |
|a Interpersonal communication.
|
| 650 |
|
0 |
|a Intercultural communication.
|
| 650 |
|
0 |
|a Discourse analysis.
|
| 650 |
|
0 |
|a Communication in organizations.
|
| 655 |
|
4 |
|a Electronic books.
|
| 700 |
1 |
|
|a Forey, Gail,
|d 1961-
|
| 700 |
1 |
|
|a Lockwood-Lee, Jane.
|
| 710 |
2 |
|
|a ProQuest (Firm)
|
| 856 |
4 |
0 |
|u https://ebookcentral.proquest.com/lib/matrademy/detail.action?docID=742387
|z Click to View
|
