TouchPoints creating powerful leadership connections in the smallest of moments /
"A fresh, effective, and enduring way to lead starting with your next interaction. Most leaders feel the inevitable interruptions in their jam-packed days are troublesome. But in TouchPoints, Conant and Norgaard argue that these--and every point of contact with other people--are overlooked oppo...
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| Format: | Electronic eBook |
| Language: | English |
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San Francisco, Calif. :
Jossey-Bass,
c2011.
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| Edition: | 1st ed. |
| Series: | Warren Bennis signature series ;
169. |
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| Online Access: | Click to View |
Table of Contents:
- The power of touchpoints: the action is in the interaction
- The commitment to mastery: the choice is yours
- Use your head: the commitment to inquiry
- Use your heart: the commitment to reflection
- Use your hands: the commitment to practice
- Mastering the touch: how can I help?
- Recommended reading.