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Age-Inclusive ICT Innovation for Service Delivery in South Africa : A Developing Country Perspective.

Bibliographic Details
Main Author: Roos, Vera.
Other Authors: Hoffman, Jaco.
Format: eBook
Language:English
Published: Cham : Springer International Publishing AG, 2022.
Edition:1st ed.
Subjects:
Electronic books.
Online Access:Click to View
Table of Contents:
  • Intro
  • Preface
  • Chapter Outline
  • Acknowledgements
  • Contents
  • About the Authors
  • List of Figures
  • List of Tables
  • Part I: Context and Project Background
  • Chapter 1: ``Leapfrog Technology:́́ Locating Older (South) Africans at the ICT Interface
  • 1.1 Introduction
  • 1.2 Background Trends
  • 1.2.1 Poverty, Unemployment, Illiteracy and Social Protection
  • 1.2.2 Migration
  • 1.2.3 HIV and AIDS
  • 1.2.4 Rise in Non-Communicable Diseases
  • 1.2.5 Families and Intergenerational Relations
  • 1.3 Ageing in (South) Africa
  • 1.3.1 Demographic Transition
  • 1.3.2 Epidemiological Transition
  • 1.4 ICT Penetration in (South) Africa
  • 1.5 Locating Older Persons at the ICT Interface
  • 1.5.1 Key Cross-Cutting Strategic Considerations
  • 1.5.2 Key Domains for Older Persons at the ICT Interface
  • 1.6 Conclusion
  • References
  • Chapter 2: Municipal Service Delivery to Older Persons: Contextualizing Opportunities for ICT Interventions
  • 2.1 Municipal Service Delivery for all Ages
  • 2.2 A Law and Policy Framework that Protects, Enables, and Directs
  • 2.2.1 International Policy Calling for Inclusivity at the Local Level
  • 2.2.2 A South African Law and Policy Framework that Protects the Vulnerable, Enables Action, and Directs those Responsible for...
  • 2.3 Baseline Assessment of What Transpires in Relation to Service Delivery
  • 2.3.1 Perspectives of Local Government Officials
  • 2.3.1.1 Method
  • 2.3.1.2 Findings
  • 2.3.2 Perspectives of Older Citizens
  • 2.3.2.1 Method
  • 2.3.2.2 Findings
  • 2.4 Critical Reflections towards ICT Interventions
  • 2.5 Conclusion
  • References
  • Chapter 3: Older South Africans ́Access to Service Delivery through Technology: A Process Overview
  • 3.1 Introduction
  • 3.2 The Research Journey
  • 3.3 Data-Collection Initiatives
  • 3.3.1 Communities and Stakeholders in Context
  • 3.3.1.1 Communities.
  • 3.3.1.2 Stakeholders
  • 3.4 Self-Funded Study (2014)iGNiTe: Older Individuals ́Cell Phone Use and Intra/Intergenerational Networks
  • 3.4.1 Questionnaire
  • 3.4.2 Qualitative Data-Collection Methods
  • 3.4.3 Older Individuals ́Participation
  • 3.5 Funded Project (2017): we-DELIVER: Holistic Service Delivery to Older People by Local Government through ICT
  • 3.5.1 Revised Questionnaire
  • 3.5.2 Qualitative Data
  • 3.5.3 Older Individuals ́Participation
  • 3.6 Approaches Adopted
  • 3.7 Social Engagement Facilitation Strategies
  • 3.7.1 Familiarity with Sociocultural Context
  • 3.7.2 Dyads and Small Groups
  • 3.7.3 Socializing
  • 3.8 Dissemination
  • 3.8.1 Older Persons
  • 3.8.2 SALGA and Age-in-Action
  • 3.8.3 Department of Public Service and Administration (DPSA)
  • 3.9 Conclusion
  • References
  • Part II: Principles, Processes and Applications
  • Chapter 4: Situationally and Relationally Guided Ethical Conduct for Researchers: A Community-Based Research Project to Design...
  • 4.1 The Dilemma of Conducting Community-Based Research Ethically from a Universalist Perspective
  • 4.2 we-DELIVER: Holistic Service Delivery to Older People by Local Government through ICT
  • 4.2.1 Research Team
  • 4.2.1.1 Researchers
  • 4.2.1.2 Student Fieldworkers
  • 4.2.2 Communities
  • 4.3 Project Phases Guided by Situatedness and Relationality
  • 4.3.1 Planning Phase
  • 4.3.2 Implementation Phase
  • 4.3.3 Dissemination Phase
  • 4.4 Broad Guidelines for Community-Based Research
  • 4.5 Conclusion
  • Appendix
  • References
  • Chapter 5: Developing a Questionnaire to Investigate Older Individuals ́Cell Phone Use and Age-Inclusive Implementation throug...
  • 5.1 Introduction
  • 5.2 The iGNiTe Questionnaire (Older Individuals ́Cell Phone Use and Intra/Intergenerational Networks)
  • 5.2.1 Participants and Data Collection.
  • 5.2.2 Statistical Analysis and Results from the iGNiTe Questionnaire
  • 5.3 The we-DELIVER Questionnaire (Holistic Service Delivery to Older People by Local Government through ICT)
  • 5.3.1 Structure of the we-DELIVER Questionnaire
  • 5.3.2 Translation and Pilot Study
  • 5.3.3 Data Collection and Participants
  • 5.3.4 Statistical Analyses and Results
  • 5.3.4.1 Descriptive Statistics and Reliability
  • 5.3.4.2 Confirmatory Factor Analysis (CFA)
  • 5.3.4.3 Exploratory Factor Analysis
  • 5.4 AGeConnect Questionnaire (Age-Inclusive eConnections Between Generations for Interventions and Cell Phone Technology)
  • 5.4.1 Structure of the AGeConnect Questionnaire
  • 5.4.2 Guidelines for Using the AGeConnect Questionnaire
  • 5.5 Conclusion
  • AGeConnect QUESTIONNAIRE
  • References
  • Chapter 6: Older South Africans ́Cell Phone Use in Diverse Settings: A Baseline Assessment
  • 6.1 Contextualization
  • 6.2 Research Method
  • 6.2.1 Participants
  • 6.2.2 Data-Collection Tools
  • 6.2.3 Data Analysis
  • 6.3 Results
  • 6.3.1 Cell Phones in the Context of Older Participants
  • 6.3.2 Utilization
  • 6.3.3 Social Networks around Cell Phone Use
  • 6.3.4 Knowledge, Skills, and Attitude
  • 6.4 Discussion of Results
  • 6.5 Implications of Results for ICT Interventions
  • 6.6 Limitations
  • 6.7 Conclusion
  • References
  • Chapter 7: Intergenerational Experiences around Older Persons ́Cell Phone Use in Formal Public Domains
  • 7.1 Introduction
  • 7.1.1 Intergenerational Interactions in Informal and Formal Contexts in the Private and the Public Domain
  • 7.1.2 Theoretical Framework
  • 7.2 Method
  • 7.2.1 Research Context and Participants
  • 7.2.2 Procedure and Data Collection
  • 7.2.3 Data Analysis
  • 7.3 Findings
  • 7.3.1 Generational Perspectives of Older Participants and Student Fieldworker Participants.
  • 7.3.1.1 Older Participants Perspectives of Younger People Familiar to Them
  • 7.3.1.2 Student Fieldworkers ́Perspective of Older Persons
  • 7.3.2 Outcomes of the Intergenerational Activity
  • 7.3.2.1 Older Participants in Relation to Younger Student Fieldworker Participants and Younger Relatives
  • 7.3.2.2 Student Fieldworkers in Relation to Older Participants and Familiar Older Persons
  • 7.3.3 Creating an Optimal Context for Interactions
  • 7.4 Discussion
  • 7.5 To Conclude
  • References
  • Chapter 8: Yabelana: Designing and Introducing an Age-Inclusive and Context-Specific Information and Communication (ICT) Ecosy...
  • 8.1 Conceptual Boundaries around Age-Inclusive and Context-Sensitive ICT
  • 8.2 Phase 1: Older ICT Users ́Situatedness, Needs and Preferences, and Social Systems
  • 8.2.1 Contextualizing Older South African ICT Users
  • 8.2.2 Older ICT Users in South Africa
  • 8.2.3 Intergenerational Relations (a Facilitating Social System)
  • 8.3 Phase 2: Technology Artefact: Name, Design, and Populate with Information
  • 8.3.1 Assign a Name to the ICT Artefact and Design Appropriate Branding
  • 8.3.2 Design ICT Ecosystem Consisting of a Website, App and USSD Code
  • 8.3.3 Populate the Yabelana Ecosystem with Service Provider Information
  • 8.4 Phase 3: Introduce Yabelana through Student Fieldworkers (as the Facilitating Social System)
  • 8.5 Phase 4: Improve the Yabelana App and USSD Code
  • 8.5.1 Reflections of Student Fieldworkers and Older Individuals
  • 8.5.2 Recommendations to Improve the Use of Yabelana (App and USSD Code)
  • 8.6 Conclusion
  • References
  • Part III: Age-Inclusive ICT Design and Further Developments
  • Chapter 9: Inclusion of Marginalized Older Individuals in Artefact Design: Reflections and Recommendations
  • 9.1 Introduction
  • 9.2 Six Actions to Design a Technology Artefact
  • 9.2.1 Describe the Problem.
  • 9.2.2 Define the Problem
  • 9.2.3 Relate to Key People about the Problem
  • 9.2.4 Generate an Action Plan
  • 9.2.5 Act to Alleviate the Problem
  • 9.2.5.1 Gap Analysis
  • 9.2.5.2 Conceptual Design
  • 9.2.6 Evaluate the Effectiveness of the Action
  • 9.3 Including Older Individuals in Technology Artefact Design: A Critique
  • 9.4 Recommendations
  • 9.5 An Open Ending
  • References
  • Chapter 10: Digital Divide and Digital Inclusion: Juxtaposed Realities and eInclusive Prospects for Older Persons
  • 10.1 Introduction
  • 10.2 Problematizing the Ageing-Technology Interface
  • 10.3 Transferable Knowledge for eInclusion of Older Persons
  • 10.3.1 Intergenerational Approach
  • 10.3.2 Intergenerational Contact Zones
  • 10.3.3 Planned Intergenerational Programming for eInclusion
  • 10.3.4 Older User-Centric Participation towards eInclusion
  • 10.4 The Bottom Line: Person and Technology/Environment Fit
  • References
  • Index.

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