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|a Limited, AXELOS.
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|a ITIL 4 :
|b Digital and IT Strategy Reference and Study Guide.
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|a London :
|b The Stationery Office Ltd,
|c 2021.
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|c Ã2021.
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|a 1 online resource (88 pages)
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|a text
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|a Intro -- Copyright Page -- Contents -- Foreword -- Acknowledgements -- About this guide -- 1 Introduction -- 2 Using DITS in an organization -- 2.1 The ITIL guiding principles -- 2.2 Vision and strategy -- 2.3 Strategy discussion and approval -- 2.4 DITS and the VUCA environment -- 3 DITS and digital disruption -- 3.1 Key concepts -- 3.2 DITS and the service value system -- 4 DITS: the organization and its environment -- 4.1 Environmental analysis -- 4.2 Opportunity analysis -- 5 Using DITS to remain viable in the future -- 5.1 How to achieve strategic momentum -- 5.2 Three levels of digital disruption -- 5.3 Factors influencing strategic focus -- 6 Strategic approaches for digital organizations -- 6.1 Approaches for customer/market relevance -- 6.2 Approaches for operational excellence -- 6.3 Approaches for evolution -- 6.4 Approaches to social responsibility and sustainability -- 6.5 Financial aspects of DITS -- 7 Risks and opportunities -- 7.1 Risk management -- 7.2 Innovation -- 8 Defining and advocating DITS -- 8.1 Digital readiness assessment -- 8.2 Business case for DITS -- 9 Implementing DITS -- 9.1 How strategies are implemented -- 9.2 Defining operating models -- 9.3 Digital leadership -- 9.4 Parallel operating models -- 9.5 Assessing DITS success -- 9.6 Typical activities of a digital transformation programme -- 10 ITIL practices in DITS -- 10.1 Architecture management -- 10.2 Measurement and reporting -- 10.3 Portfolio management -- 10.4 Risk management -- 10.5 Service financial management -- 10.6 Strategy management -- 10.7 Workforce and talent management -- 11 Taking the DITS examination -- 11.1 Purpose of the ITIL 4 DITS qualification -- 11.2 Examination structure -- 11.3 Case study assessment -- 11.4 Multiple-choice question examination -- 12 The ITIL 4 certification scheme -- 12.1 ITIL Foundation.
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|a 12.2 ITIL Managing Professional stream -- 12.3 ITIL Strategic Leader stream -- 12.4 ITIL Master -- 13 ITIL 4: Digital and IT Strategy syllabus -- References -- Further information.
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|a Description based on publisher supplied metadata and other sources.
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|a Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2023. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
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|a Electronic data processing personnel--Certification.
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|a Electronic books.
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|i Print version:
|a Limited, AXELOS
|t ITIL 4: Digital and IT Strategy Reference and Study Guide
|d London : The Stationery Office Ltd,c2021
|z 9780113318001
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| 797 |
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|a ProQuest (Firm)
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| 856 |
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|u https://ebookcentral.proquest.com/lib/matrademy/detail.action?docID=6720546
|z Click to View
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