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ITIL 4 : Create, Deliver and Support Reference and Study Guide.

Bibliographic Details
Main Author: Limited, AXELOS.
Format: eBook
Language:English
Published: London : The Stationery Office Ltd, 2021.
Subjects:
Electronic data processing personnel > Certification.
Electronic books.
Online Access:Click to View
Table of Contents:
  • Intro
  • Copyright Page
  • Contents
  • Foreword
  • Acknowledgements
  • About this guide
  • 1 Introduction
  • 2 Plan and build a service value system
  • 2.1 Key concepts and challenges
  • 2.2 Shift-left approach
  • 2.3 Plan and manage resources
  • 2.4 Use and value of information and technology
  • 3 Service value streams
  • 3.1 Overview
  • 3.2 Value stream for the development of a new service
  • 3.3 Value stream for user support of an existing service
  • 4 Create, deliver and support services
  • 4.1 Managing work and activities
  • 4.2 Key approaches
  • 5 Taking the CDS examination
  • 5.1 Purpose of the ITIL 4 CDS qualification
  • 5.2 Examination overview
  • 5.3 Question type examples
  • 5.4 Examination modalities
  • 6 The ITIL 4 certification scheme
  • 6.1 ITIL Foundation
  • 6.2 ITIL Managing Professional stream
  • 6.3 ITIL Strategic Leader stream
  • 6.4 ITIL Master
  • 6.5 ITIL and the T-shaped individual
  • 7 ITIL 4: Create, Deliver and Support syllabus
  • Further information
  • Footnotes.

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