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The Future of Service Post-COVID-19 Pandemic, Volume 1 : Rapid Adoption of Digital Service Technology.

Bibliographic Details
Main Author: Lee, Jungwoo.
Other Authors: Han, Spring H.
Format: eBook
Language:English
Published: Singapore : Springer Singapore Pte. Limited, 2021.
Edition:1st ed.
Series:The ICT and Evolution of Work Series
Subjects:
Electronic books.
Online Access:Click to View
Table of Contents:
  • Intro
  • Preface
  • Third-Order Effects of Technology Adoption: Chapter 1
  • Cases of Digital Technology Adoption in Services: Chapters 2-7
  • Policy Implications for Digital Technology Adoption in Services: Chapters 8-10
  • References
  • Contents
  • 1 Preparing for Accelerated Third Order Impacts of Digital Technology in Post Pandemic Service Industry: Steep Transformation and Metamorphosis
  • 1.1 Introduction
  • 1.2 Digital Technology Adoption: Three Orders of Effects
  • 1.3 Three Orders of Effects of Digital Technology in Services: Cases in Chapters 2 Through 7
  • 1.3.1 Discussions: Three-Orders of Effects of Digital Technology on Services
  • 1.3.2 First-Order Effect: Convergent Services
  • 1.3.3 Second-Order Effect: Re-engineered Services
  • 1.3.4 Third-Order Effect: Dynamic Services
  • 1.4 Conclusion
  • References
  • 2 How the COVID-19 Pandemic Is Reshaping the Education Service
  • 2.1 Introduction
  • 2.2 Recent Trends in Education Services: Digital Transformation
  • 2.2.1 Expansion of Distance Education
  • 2.2.2 Development and Expansion of Educational Technologies
  • 2.3 Concerns and Limitations in Digital Transformation in the Education Services
  • 2.3.1 Poor Motivation Management
  • 2.3.2 Negative Effects of IT Devices in Education
  • 2.3.3 Educational Inequality by Digital Divide
  • 2.4 Japanese Education Services During the COVID-19 Pandemic
  • 2.4.1 On the Introduction of the Distance Education
  • 2.4.2 Reactions to the Distance Learning
  • 2.5 The Education Service After COVID-19
  • 2.5.1 Further Acceleration of Digital Transformation in the Education Service
  • 2.5.2 Changing Roles of Instructors
  • 2.5.3 Further Investment in ICT Infrastructure in the Education Service
  • 2.6 Conclusions
  • Author's Insight
  • References
  • 3 Rethinking Higher Education Post COVID-19
  • 3.1 Introduction
  • 3.2 Universities as Services.
  • 3.3 COVID-19's Impact on Higher Education
  • 3.4 Research Approach
  • 3.4.1 Data Analysis
  • 3.5 The Delivery of Higher Education During and After the Pandemic
  • 3.5.1 Changes in Delivery
  • 3.5.2 Challenges in Online Learning
  • 3.5.3 Student Management
  • 3.6 Management of Universities
  • 3.6.1 Financial Challenges
  • 3.6.2 Changing Priorities
  • 3.6.3 Resource Management
  • 3.7 Discussion
  • 3.8 Conclusion
  • Appendix A
  • Author's Insight
  • References
  • 4 Transformative Value Co-creation in Healthcare Services in the COVID-19 Era: The Case of Centro Cardiologico Monzino
  • 4.1 Introduction
  • 4.2 Research Setting: Centro Cardiologico Monzino
  • 4.3 Service Ecosystems and Transformative Value Co-creation in Centro Cardiologico Monzino
  • 4.3.1 Newfangled Actors Engagement
  • 4.3.2 Resource Integration for Transformative Value
  • 4.3.3 Newly Emerging Barriers and Tensions
  • 4.4 Transformative Value Co-creation Framework with New-Fangled Actors
  • 4.5 Conclusions and Managerial Implications
  • Authors' Insight
  • References
  • 5 Technology Perception and Productivity Among Physicians in the New Norm Post-pandemic: A Dynamic Capabilities Perspective
  • 5.1 Introduction
  • 5.2 Electronic Medical Record (EMR) System in Healthcare Service
  • 5.3 Theory and Hypotheses Development
  • 5.3.1 Dynamic Capabilities Theory
  • 5.3.2 A Unified Theory of Acceptance and Use of Technology (UTAUT2)
  • 5.3.3 Conceptual Framework
  • 5.4 Methodology
  • 5.4.1 Data and Sampling Design
  • 5.4.2 Content Validity
  • 5.4.3 Results
  • 5.5 Healthcare Service Management Insights and Lessons Learned
  • 5.6 Conclusion
  • Appendix: Full List of Survey Instruments
  • Authors' Insight
  • References
  • 6 How COVID-19 Has Changed the Digital Trajectory for Professional Advisory Firms
  • 6.1 Introduction: Why This Chapter Is Important.
  • 6.2 Method: Collection and Understanding of Evidence from the Field
  • 6.3 Theoretical Framework
  • 6.3.1 Theories Describing the Empirical Context of Professional Advisory Firms
  • 6.3.2 Theoretical Fields: Change and Digital Transformation
  • 6.3.3 Lasting Implications of Technological Shifts in Organizational Systems and Society
  • 6.4 Findings and Data Analysis: What We Learned from the Field
  • 6.4.1 What Digital Effects Did We See for Professional Advisors?
  • 6.4.2 Have Change Barriers Been Broken?
  • 6.4.3 What Does This Mean for the Future?
  • 6.5 Discussion: Rapid Digital Transformation of Professional Advisory Firms
  • 6.5.1 How Can We Understand Digital Transformation During the COVID-19 Outbreak?
  • 6.5.2 A Shifted Digital Trajectory Departing from the New Normal
  • 6.6 Conclusion
  • Authors' Insight
  • References
  • 7 The Lotus in the Mud: A Conceptual Model of Livestream Yoga Service Experience
  • 7.1 Introduction
  • 7.2 The Origin, Globalization and Utility of Yoga
  • 7.3 An Overview of Yoga Consumers
  • 7.4 The Impact of COVID-19 on Yoga Service Sector
  • 7.5 The Case for Studying Livestream Yoga Service Experience
  • 7.6 Conceptual Model of the Yoga Livestream Service Experience
  • 7.6.1 Antecendents of Livestream Yoga Service Experience-Teaching Factors
  • 7.6.2 Antecedents of Livestream Yoga Service Experience-Technological Factors
  • 7.6.3 Dimensions of Livestream Yoga Service Experience
  • 7.6.4 Consequences of Livestream Yoga Service Experience
  • 7.7 Discussion
  • Appendix
  • Author's Insights
  • References
  • 8 Technology and Innovation to Weather the Storm?-A Case Study of the Role of Technology and Innovation for Startup Survival in Shanghai, China
  • 8.1 Introduction
  • 8.2 Case Description
  • 8.2.1 Responses to COVID-19 in China
  • 8.2.2 Startup Cases: Impacts and Responses
  • 8.3 Discussion.
  • 8.3.1 Use of Online Technologies
  • 8.3.2 The Role of Entrepreneurship Ecosystem for the Startup Survival
  • 8.4 Concluding Remarks
  • Authors' Insights
  • References
  • 9 Enhancing Transportation Service Experience in Developing Countries: A Post Pandemic Perspective
  • 9.1 Introduction
  • 9.2 Transportation in Nigeria
  • 9.3 Case Study Analysis of COVID-19 Induced Transport Service Delivery in Lagos, Nigeria
  • 9.3.1 Quantitative Data Analysis and Result
  • 9.3.2 Qualitative Data Analysis and Result
  • 9.4 Enhancing Transport Service Experience
  • 9.4.1 Customer Engagement
  • 9.4.2 Service Design
  • 9.4.3 Service System and Process
  • 9.4.4 Newly Emerging Product-Service Systems
  • 9.5 Conclusion
  • Appendix
  • Author's Insight
  • References
  • 10 Post-pandemic Penury of the Financially Marginalized in India: Coping with the New Normal
  • 10.1 Introduction
  • 10.2 Impact of COVID 19
  • 10.3 Measures Taken by Government of India to Alleviate the Problems
  • 10.4 Implications of the Package for the Poor People and Micro Small and Medium Enterprises
  • 10.4.1 Suggestions for Easing Out the Credit Delivery Challenges
  • 10.5 Category Wise Requirements, Measures Taken by the Government and Identification of Gaps
  • 10.5.1 High Impact Category
  • 10.5.2 Medium Impact Category
  • 10.5.3 Low Impact Category
  • 10.6 Suggestions by the Experts Not Yet Implemented by the Government of India
  • 10.7 Coping with a New Normal
  • 10.8 Conclusion
  • Authors' Insights
  • References.

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