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Information and Communication Technologies in Tourism 2021 : Proceedings of the ENTER 2021 ETourism Conference, January 19-22 2021.

Bibliographic Details
Main Author: Wörndl, Wolfgang.
Other Authors: Koo, Chulmo., Stienmetz, Jason L.
Format: eBook
Language:English
Published: Cham : Springer International Publishing AG, 2021.
Edition:1st ed.
Subjects:
Electronic books.
Online Access:Click to View
Table of Contents:
  • Intro
  • Preface
  • Organization
  • ENTER21 Scientific Committee
  • Contents
  • Part I: Technology
  • The Evolution of Chatbots in Tourism: A Systematic Literature Review
  • 1 Introduction
  • 2 Review Methodology
  • 3 Results Presentation
  • 4 Discussion
  • 5 Conclusions
  • References
  • Blockchain Technology's Potential for Sustainable Tourism
  • Abstract
  • 1 Introduction
  • 2 Literature Review
  • 2.1 Sustainable Tourism
  • 2.2 Blockchain Overview
  • 3 Blockchain Technology and Sustainable Tourism
  • 3.1 Potential of Blockchain Technology for Sustainable Tourism
  • 3.2 Implementation of Blockchain Technology in Practice
  • 4 Conclusion
  • References
  • In-room Voice-Based AI Digital Assistants Transforming On-Site Hotel Services and Guests' Experiences
  • Abstract
  • 1 Introduction
  • 2 Literature Review
  • 2.1 Voice-Based Digital Assistants: Main Definitions
  • 2.2 Implications of Voice Assistants for Hospitality
  • 2.3 Human-Computer Speech-Based Interactions
  • 3 Methodology
  • 4 Results
  • 4.1 Current Level of Adoption of In-room Voice Assistants by Hotels
  • 4.2 Functionality of Voice-Based Digital Assistants in Hospitality
  • 4.3 Hotels' Perspectives on Digital Voice Assistants
  • 4.4 Guests' Attitudes to In-room Voice Assistants in Hotels
  • 4.5 Future Implications of Voice-Based Digital Assistants in Hospitality
  • 5 Conclusions: The Future of Voice Assistants in Hotels
  • References
  • Next-POI Recommendations Matching User's Visit Behaviour
  • 1 Introduction
  • 2 Related Work
  • 3 Next-POI Recommendation with QBASEX
  • 3.1 Data
  • 3.2 User Behaviour Learning
  • 3.3 Clustering Similarly Behaving Users
  • 3.4 Recommendation Generation with QBASEX
  • 4 Experimental Study
  • 4.1 Experimental Strategy
  • 4.2 Baseline Recommendation Techniques
  • 4.3 Performance Metrics
  • 5 Experimental Results
  • 6 Conclusion and Future Works.
  • References
  • Assessing Online Sustainability Communication of Italian Cultural Destinations - A Web Content Mining Approach
  • Abstract
  • 1 Introduction
  • 2 Related Work
  • 3 Research Methodology
  • 3.1 Research Design
  • 3.2 Data Collection and Analysis
  • 4 Results
  • 5 Conclusions and Future Research
  • References
  • Technostress Among Hotel Employees - a Longitudinal Study of Social Media as Digital Service Encounters
  • Abstract
  • 1 Introduction
  • 2 Related Research
  • 2.1 Technostress
  • 2.2 Social Media in Organizations
  • 3 Theoretical Framework: Person Technology Fit Model
  • 4 Research Setting and Methodology
  • 4.1 Data Collection
  • 4.2 Analysis
  • 5 Findings
  • 5.1 Multiple Organizational Social Media
  • 5.2 Parallel Worlds
  • 5.3 Private Life vs. Professional Life
  • 6 Discussion
  • 7 Conclusions, Limitations and Future Research
  • References
  • How Artificial Intelligence Will Change the Future of Tourism Industry: The Practice in China
  • Abstract
  • 1 Introduction
  • 2 Literature Review
  • 2.1 Artificial Intelligence
  • 2.2 Tourism Industry
  • 2.3 Artificial Intelligence, Tourism and Tourism Industry
  • 3 Research Design
  • 4 Findings
  • 4.1 The Impact of Artificial Intelligence on Tourism Destination Governments
  • 4.2 The Impact of Artificial Intelligence on Tourism Enterprises
  • 4.3 The Impact of Artificial Intelligence on Tourist Experience
  • 5 Discussion and the Agenda for Future Research
  • 5.1 Discussion
  • 5.2 The Agenda for Future Research
  • References
  • Co-creating Personalised Experiences in the Context of the Personalisation-Privacy Paradox
  • Abstract
  • 1 Introduction
  • 2 Research Background
  • 2.1 Personalised UX
  • 2.2 Value Co-creation in Experiences
  • 2.3 Awareness as a Factor of Change in Personalised Experiences
  • 3 Methodology
  • 4 Findings
  • 4.1 General Understanding of Personalisation Technology.
  • 4.2 Personalised Travel Information Website Dependability
  • 4.3 Personalised Travel Information Website Efficiency
  • 4.4 Personalised Travel Information Website Perspicuity
  • 4.5 Overall Experience and Use Intension
  • 5 Discussion
  • 6 Conclusion
  • References
  • A Platform for Difficulty Assessment and Recommendation of Hiking Trails
  • 1 Introduction
  • 2 Syris Overview and Architecture
  • 3 Data Model
  • 4 Data Acquisition
  • 5 Trails Visualization
  • 6 Filtering and Recommendation
  • 7 Deployment
  • 8 Related Work
  • 9 Discussion
  • 10 Conclusions and Future Work
  • References
  • A Study on the Factors Affect the Technology Satisfaction on AI Based Self-service Technology Service Failure in Hotel
  • Abstract
  • 1 Introduction
  • 2 Theoretical Background and Hypotheses Development
  • 3 Methods
  • 4 Analysis and Results
  • 5 Conclusion
  • References
  • The Role of Perceived Technology and Consumers' Personality Traits for Trust Transfer in Airbnb
  • Abstract
  • 1 Introduction
  • 2 Research Model and Hypotheses
  • 3 Research Methodology and Results
  • 4 Discussion and Conclusion
  • References
  • Part II: Innovation
  • Finding Meaning Through Travel Journaling: A Strength-Based Approach
  • Abstract
  • 1 Introduction
  • 2 Literature Review
  • 2.1 Character Strengths as Mediators of Well-Being
  • 2.2 Digital Journaling on Memorable and Meaningful Tourism Experience
  • 3 Research Methodology and Research Design
  • 3.1 Participant Recruitment and Data Collection
  • 4 Data Analysis and Findings
  • 4.1 Features that Support the Explicit Experiential Dimension of MMEs: Images, Text, and Emotions
  • 4.2 Features that Support the Implicit Psychological Dimensions of MMEs: Character Strengths and Values
  • 5 Discussions
  • 6 Limitations and Future Research
  • References.
  • Loyalty Programs and Direct Website Performance: An Empirical Analysis of Global Hotel Brands
  • Abstract
  • 1 Introduction
  • 2 Literature Review
  • 2.1 Loyalty Programs
  • 2.2 Online Distribution
  • 3 Research Methodology
  • 4 Results
  • 5 Conclusion and Discussion
  • References
  • Effect of Personal Innovativeness on Technology Adoption in Hospitality and Tourism: Meta-analysis
  • Abstract
  • 1 Introduction
  • 2 Methods
  • 2.1 Search Strategy and Selection Criteria
  • 2.2 Assessment of Methodological Quality of Individual Studies
  • 2.3 Data Extraction and Coding
  • 3 Analysis
  • 4 Results
  • 4.1 Study Characteristics
  • 4.2 Methodological Quality of Individual Studies
  • 4.3 The Overall Strength of Effect Size
  • 4.4 Variation in Effect Size
  • 4.5 Moderator Analysis
  • 4.6 Publication Bias
  • 5 Conclusions and Discussion
  • 5.1 Theoretical Contribution
  • 5.2 Practical Implications
  • 5.3 Future Research Directions
  • 5.4 Limitations
  • References
  • References marked with an asterisk (*) indicate studies included in the meta-analysis. The full reference list of studies included in the meta-analysis sample available at https://drive.google.com/file/d/1YdVRr7lGvKrvNQJ9-znPdt9jtIa17H2N/view?usp=sharing or upon request.
  • A Netnographic Study of Consumer Value in Slow Travel
  • Abstract
  • 1 Introduction
  • 1.1 Background
  • 2 Theoretical Framework
  • 2.1 Travelling by Land as a Tourist Experience
  • 2.2 Slow Travel as a Tourist Experience
  • 3 Research
  • 3.1 Target Group and Data Collection
  • 3.2 Methodology
  • 3.3 Findings
  • 4 Conclusions and Discussion
  • References
  • Gen Z and Esports: Digitizing the Live Event Brand
  • Abstract
  • 1 Background
  • 2 Introduction
  • 2.1 Purpose
  • 2.2 Theory
  • 3 Methodology
  • 3.1 Interview Participants
  • 3.2 Survey Participants
  • 3.3 Secondary Sources of Literature
  • 4 Results.
  • 4.1 Qualitative Executive Interview Summary
  • 4.2 Quantitative Survey Results
  • 5 Conclusion
  • Appendix I
  • References
  • Coworking and Coliving: The Attraction for Digital Nomad Tourists
  • Abstract
  • 1 Introduction
  • 2 Overview of Coworking and Coliving
  • 3 Methodology
  • 4 Findings and Discussion
  • 5 Conclusion
  • References
  • Mobile Payments, Chinese Tourists, and Host Residents: Are Destination Stakeholders Prepared to Facilitate Mobile Payments?
  • Abstract
  • 1 Mobile Payments and Chinese Tourism
  • 2 Methodology
  • 3 Preliminary Findings and Discussion
  • 4 Conclusion and Limitations of the Study
  • References
  • Airbnb Host's Perceptions on Airbnb Customer Social Responsibility and Organizational Justice in Airbnb 2.0
  • Abstract
  • 1 Introduction
  • 2 Theoretical Background and Research Model
  • 3 Method and Results
  • 4 Conclusions
  • References
  • Robo-Tipping: Are Customers Game?
  • Abstract
  • 1 Introduction
  • 2 Literature Review
  • 3 Methods
  • 4 Results
  • 5 Discussion, Implications, and Conclusion
  • 5.1 Theoretical Contribution
  • 5.2 Practical Implications
  • 5.3 Limitations and Future Research
  • References
  • Part III: Social Media and User Generated Content
  • Tourist Experiences at Overcrowded Attractions: A Text Analytics Approach
  • Abstract
  • 1 Introduction
  • 2 Literature Review
  • 2.1 Overtourism and Tourist Experiences
  • 2.2 Text Analytics on User Generated Content
  • 3 Methodology
  • 3.1 Study Context
  • 3.2 Data Collection and Data Treatment
  • 4 Results
  • 5 Conclusion
  • 5.1 General Discussion
  • 5.2 Theoretical Contributions and Practical Implications
  • 5.3 Limitations and Recommendations for Future Research
  • References
  • The Implicit and Explicit Motivations of Tourist Behaviour in Sharing Travel Photographs on Instagram: A Path and Cluster Analysis
  • Abstract
  • 1 Introduction.
  • 2 Literature Review.

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