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Inside Asylum Bureaucracy : Organizing Refugee Status Determination in Austria.

Bibliographic Details
Main Author: Dahlvik, Julia.
Format: eBook
Language:English
Published: Cham : Springer International Publishing AG, 2018.
Edition:1st ed.
Series:IMISCOE Research Series
Subjects:
Electronic books.
Online Access:Click to View
Table of Contents:
  • Intro
  • Foreword
  • References
  • Acknowledgements
  • Contents
  • List of Figures
  • Part I: Claiming Asylum in the Twenty-first Century: An Institutional Perspective
  • Chapter 1: Introduction
  • 1.1 The Decision-Making Context: The Confusion Over Asylum and Immigration Control
  • 1.1.1 Recent Developments in the Field of Asylum
  • 1.2 Investigating State Practices of Governing Asylum
  • 1.3 Old and New Theoretical Approaches: Street-Level Bureaucracy and the Theories of Social Practice and Structuration
  • 1.4 Data Generation and Analysis in This Case Study
  • References
  • Chapter 2: Determining Refugee Status in the European Context: The Legal and Institutional Framework
  • 2.1 International Refugee Law
  • 2.2 EU Legislation on Asylum
  • 2.3 The Austrian Context: Legal and Institutional Developments
  • 2.3.1 How Can a Person be Granted International Protection in Austria?
  • References
  • Part II: Setting the Scene: The Context and Circumstances of Work at the Federal Asylum Office
  • Chapter 3: The Organization: Structure, Environment and Socialization
  • 3.1 The Formal Structure and Environment of the Organization
  • 3.1.1 A Network Perspective: Reconstructing Social Practices Through an Asylum Record
  • 3.1.1.1 What the Asylum Record Tells Us About the Organization
  • 3.2 The Formal and Informal Requirements for the Job
  • 3.2.1 Socialization: How to Begin the New Job…
  • 3.2.2 …and Develop a Routine
  • 3.3 New Public Management Logics at the FAO: Working as a Member of the Organization
  • 3.3.1 Hierarchy and Management
  • 3.3.2 Productivity and Time Pressure
  • 3.3.3 Control: Measuring Quantity Instead of Quality
  • 3.3.4 Organizational Development and Change
  • 3.4 The Ideal-Typical Workflow
  • 3.4.1 The First Phase: The Distribution of Files and Organization of Summons
  • 3.4.2 The Second Phase: Preparation for the Interview.
  • 3.4.3 The Third Phase: Conducting the Interview
  • 3.4.4 The Fourth Phase: Conducting Investigations After the Interview
  • 3.4.5 The Fifth Phase: Making and Writing the Decision
  • References
  • Chapter 4: The Asylum Interview as a Magnifying Glass for Key Issues: Conflicting Norms, Power Struggles, and Actors' Strategies
  • 4.1 An Atypical Interview
  • 4.1.1 Interview Structure and Content: Implementing Administrative Norms and Human Rights Standards
  • 4.1.2 Playing Roles in a Clash of Logics: Actors' Intentions and Expectations
  • 4.2 Situations in a More "Typical" Interview
  • 4.2.1 Power Relations in the Interaction
  • 4.2.2 Communicating and Understanding: Handling Conflicting Logics
  • 4.3 Working with Interpreters: Observations and Officials' Perceptions
  • 4.3.1 Active Interventions in the Interaction
  • 4.4 The Interview Transcript: The Importance of the Written Word
  • References
  • Part III: Performing the Maneuver: Handling Four Dilemmas in Everyday Asylum Bureaucracy
  • References
  • Chapter 5: Regulation vs. Room for Maneuver
  • 5.1 Norms and Instructions, Discretionary Power and Room for Maneuver
  • 5.2 Individual Approaches, Attitudes and Strategies
  • 5.2.1 The Claimant's Performance and the Subjective Dimension in Processing an Asylum Application
  • 5.3 Theorizing Officials' Practices: Rule Application and Decision Making
  • References
  • Chapter 6: Definitiveness vs. Uncertainty
  • 6.1 Information, Its Sources and Its Uses: Eliminating Uncertainty and the Social Construction of Facts
  • 6.1.1 Working with Experts
  • 6.1.2 The Power of the Expert Report
  • 6.2 From Assessing Credibility to Constructing Incredibility
  • 6.2.1 Credible Well-Founded Fear
  • 6.3 Concluding Thoughts on Deciding in Uncertainty
  • References
  • Chapter 7: The Human Individual vs. the Faceless Case.
  • 7.1 The Face in Face-to-Face Interaction: A "Human Aspect" vs. Organizational Aims
  • 7.2 Making the Human Invisible: Claimants As Categories and Cases
  • 7.3 Sources, Functions and Risks of Categorization
  • References
  • Chapter 8: Responsibility vs. Dissociation
  • 8.1 The Responsibility of the Individual in Everyday Work
  • 8.2 Emotions in the Job
  • 8.3 Coping with Responsibility: Practices of Dissociation
  • 8.4 Ethics in the Administration of Asylum
  • References
  • Part IV: Conclusion and Prospects: Theorizing Public Officials' Practices and Practical Ways Ahead
  • Reference
  • Chapter 9: Practices in Focus: The Dilemmas That Evoke them and the Effects They Have
  • 9.1 From the Perspective of Structuration, Practice and Social Construction Theories
  • 9.2 From the Organizational Perspective: Practices of Dealing with Formality and Informality
  • References
  • Chapter 10: Practical Implications: How to Deal with Structural Dilemmas?
  • 10.1 Envisaging Change for the Better
  • 10.2 Procedural Justice and Ethical Competence
  • 10.2.1 Ethics and Organizational Culture in Public Administration
  • 10.2.2 Ethical Decision Making in the Asylum Procedure
  • 10.3 Future Avenues
  • References
  • Erratum to: Inside Asylum Bureaucracy: Organizing Refugee Status Determination in Austria
  • Erratum to: Inside Asylum Bureaucracy: Organizing Refugee Status Determination in Austria.

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