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Co-Creating Digital Public Services for an Ageing Society : Evidence for User-Centric Design.

Bibliographic Details
Main Author: Jarke, Juliane.
Format: eBook
Language:English
Published: Cham : Springer International Publishing AG, 2020.
Edition:1st ed.
Series:Public Administration and Information Technology Series
Subjects:
Electronic books.
Online Access:Click to View
Table of Contents:
  • Co-creating Digital Public Services for an Ageing Society
  • Acknowledgements
  • Co-creating Digital Public Services for an Ageing Society
  • Acknowledgements
  • Contents
  • List of Figures
  • List of Tables
  • Contents
  • List of Figures
  • List of Tables
  • Introduction
  • Ageing Societies and Technological Innovation
  • Concepts of Ageing Society and Old Age
  • Ageing and Information Technologies
  • Technology Acceptance as Reasoned Action
  • Technology Use as Embedded in Structural Arrangements
  • Performing Age Through Technology Design and Use
  • Policy Responses in Ageing Societies: Age-Friendly Cities and Communities
  • Co-Creating Digital Public Services
  • Introduction
  • Digital Public Services
  • Citizen Participation
  • Co-Creation and Co-Production
  • Co-Creation and Co-Design
  • Participatory System Design (PD)
  • User-Centred Design (UCD)
  • Summary
  • Co-Creation and Civic Open Data Use
  • Framing Conditions for Co-Creating Digital Public Services
  • From Citizens as Users to Citizens as Co-Creators
  • Differences Between Co-Creation and Other Participatory Approaches
  • Sharing Control with Citizens
  • Sharing Expertise with Citizens
  • Enabling Individual and Social Change
  • Mobile Age: Co-creating Digital Public Services with and for Older Citizens
  • Introduction to the Project
  • A Framework for Co-creation
  • Problem Focus
  • Problem Focus: Social Participation (Bremen)
  • Problem Focus: Safe and Accessible City for Older Citizens (Zaragoza)
  • Target Audiences and Key Partners
  • Key Resources: Information About the Neighbourhood
  • Problem Definition and Value Proposition
  • Key Activities: Adopting Methods for Co-creation with Older Adults
  • Co-creation in Practice I: Co-creating a Digital Neighbourhood Guide (Bremen Osterholz)
  • Summary of Co-creation Project
  • Introduction to Field Site
  • Co-creation Process.
  • Governing and Managing Co-creation
  • Engaging Stakeholder: Establishing Older Adults as Expert Co-creators
  • Co-creating a Service Concept: Probes as Tool for Sharing Tacit Knowing and Co-creating Scenarios
  • Working with Data Through Data Tables
  • Co-creating Software
  • Exploiting the Service
  • Summary of Co-creation Process and Output
  • Lessons Learned
  • Governing and Managing Co-creation
  • Engaging Stakeholders
  • Co-creating a Service Concept
  • Working with (Open) Data
  • Co-creating Software
  • Exploiting and Disseminating the Service
  • Co-Creation in Practice II: Co-creating a Digital Walking Guide (Bremen Hemelingen)
  • Summary of Co-creation Project
  • Rationale for Selection of Field Site
  • Introduction to Field Site
  • Co-creation Process
  • Governing and Managing Co-creation
  • Engaging Stakeholders
  • Co-creating a Service Concept
  • Working with (Open) Data: Data Walks and Content Creation
  • Content Creation Workshops
  • Co-creating Software
  • Exploiting and Disseminating the Service
  • Summary of Co-creation Process and Output
  • Outcome and Impact
  • Lessons Learned
  • Governing and Managing Co-creation
  • Engaging Stakeholders
  • Co-creating a Service Concept
  • Working with (Open) Data
  • Co-creating Software
  • Sustainability
  • Co-Creation in Practice III: Co-Creating Age-Friendly Routes (Zaragoza)
  • Summary of Co-Creation Project
  • Introduction to Field Site
  • Co-Creation Process
  • Governing and Managing Co-Creation
  • Engaging Stakeholders
  • Co-Creating a Service Concept
  • Working with Open Data
  • Summary of Co-Creation Process and Output
  • Learning from Co-creation Practice
  • Governing Co-creation and Sharing Control with Citizens
  • Local Government
  • Social Care Service Provider
  • Older Adults
  • Sharing Knowledge and Expertise
  • Enabling Change
  • Individual Change
  • Social Change.
  • Conclusion: Co-creating Inclusive Digital Futures
  • Appendix: Cultural Probes from Co-creation Project in Bremen Osterholz
  • References.

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