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ITIL®4 : High Velocity IT.

Bibliographic Details
Main Author: Limited, AXELOS.
Format: eBook
Language:English
Published: London : The Stationery Office Ltd, 2020.
Subjects:
ITIL (Information technology management standard) > Examinations > Study guides.
Information technology > Management > Examinations > Study guides.
Electronic books.
Online Access:Click to View
Table of Contents:
  • Intro
  • Copyright Page
  • Contents
  • List of figures
  • List of tables
  • Foreword
  • Preface
  • About the ITIL 4 publications
  • About the ITIL story
  • ITIL Foundation recap
  • Chapter 1: Introduction
  • 1.1 Audience and scope
  • 1.2 Background and context
  • Chapter 2: Key concepts of high-velocity IT
  • 2.1 High-velocity IT
  • 2.2 Digital technology
  • 2.3 Digital organizations
  • 2.4 Digital transformation
  • 2.5 High-velocity IT objectives and key characteristics
  • 2.6 Adopting the ITIL service value system to enable high-velocity IT
  • 2.7 Summary
  • Chapter 3: High-velocity IT culture
  • 3.1 Key behaviour patterns
  • 3.2 Models and concepts of HVIT culture
  • 3.3 ITIL guiding principles
  • 3.4 Summary
  • Chapter 4: High-velocity techniques
  • 4.1 Techniques for valuable investments
  • 4.2 Techniques for fast development
  • 4.3 Techniques for resilient operations
  • 4.4 Techniques for co-created value
  • 4.5 Techniques for assured conformance
  • 4.6 Summary
  • Chapter 5: Conclusion
  • End note: The ITIL story
  • Further research
  • Glossary
  • Acknowledgements.

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