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Warranty fraud management : reducing fraud and other excess costs in warranty and service operations /

Bibliographic Details
Main Authors: Kurvinen, Matti, 1961- (Author), Toyryla, Ilkka, 1970- (Author), Murthy, D. N. P., (Author)
Format: eBook
Language:English
Published: Hoboken, [New Jersey] : Wiley, 2016.
Series:Wiley and SAS business series.
Subjects:
Quality of products.
Warranty.
Products liability.
Sales management.
Electronic books.
Online Access:Click to View
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020 |z 9781119277576 
020 |a 9781119239703  |q (electronic bk.) 
035 |a (MiAaPQ)EBC4533766 
035 |a (Au-PeEL)EBL4533766 
035 |a (CaPaEBR)ebr11214879 
035 |a (OCoLC)950203086 
040 |a MiAaPQ  |b eng  |e rda  |e pn  |c MiAaPQ  |d MiAaPQ 
050 4 |a HF5415.157  |b .K878 2016 
082 0 |a 658.4/73  |2 23 
100 1 |a Kurvinen, Matti,  |d 1961-  |e author. 
245 1 0 |a Warranty fraud management :  |b reducing fraud and other excess costs in warranty and service operations /  |c Matti Kurvinen, Ilkka Toyryla, D. N. Prabhakar Murthy. 
264 1 |a Hoboken, [New Jersey] :  |b Wiley,  |c 2016. 
264 4 |c 2016 
300 |a 1 online resource (402 pages). 
336 |a text  |2 rdacontent 
337 |a computer  |2 rdamedia 
338 |a online resource  |2 rdacarrier 
490 1 |a Wiley & SAS Business Series 
504 |a Includes bibliographical references and index. 
588 |a Description based on print version record. 
590 |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. 
650 0 |a Quality of products. 
650 0 |a Warranty. 
650 0 |a Products liability. 
650 0 |a Sales management. 
655 4 |a Electronic books. 
700 1 |a Toyryla, Ilkka,  |d 1970-  |e author. 
700 1 |a Murthy, D. N. P.,  |e author. 
776 0 8 |i Print version:  |a Kurvinen, Matti, 1961-  |t Warranty fraud management : reducing fraud and other excess costs in warranty and service operations.  |d Hoboken, [New Jersey] : Wiley, c2016   |h 373 pages   |k Wiley and SAS business series.  |z 9781119277576   |w 2016009975 
797 2 |a ProQuest (Firm) 
830 0 |a Wiley and SAS business series. 
856 4 0 |u https://ebookcentral.proquest.com/lib/matrademy/detail.action?docID=4533766  |z Click to View 

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