Table of Contents: Root cause analysis handbook :

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Root cause analysis handbook : a guide to efficient and effective incident investigation /

Bibliographic Details
Corporate Author:	ABS Consulting.
Other Authors:	Vanden Heuvel, Lee N.
Format:	eBook
Language:	English
Published:	Brookfield, Connecticut : Rothstein Associates Inc., [2008]
Edition:	Third edition.
Subjects:	Quality control > Data processing. Industrial accidents > Investigation. Critical incident technique. Electronic books.
Online Access:	Click to View

Table of Contents:

section 1. Basics of incident investigation
section 2. Initiating investigations
section 3. Gathering and preserving data
section 4. Analyzing data
section 5. Identifying root causes
section 6. Developing recommendations
section 7. Completing the investigation
section 8. Selecting incidents for analysis
section 9. Data and results trending
section 10. Program development
section 11. Contents of the companion CD and downloadable resources.