APA Citation

ProQuest (Firm), Chapman, R. L., & Dean, A. M. (2002). Innovation and quality improvement in service organizations. Bradford, England: Emerald Group Publishing.

Chicago Style Citation

ProQuest (Firm), R. L. Chapman, and Alison M. Dean. Innovation and Quality Improvement in Service Organizations. Bradford, England: Emerald Group Publishing, 2002.

MLA Citation

ProQuest (Firm), R. L. Chapman, and Alison M. Dean. Innovation and Quality Improvement in Service Organizations. Bradford, England: Emerald Group Publishing, 2002.

Warning: These citations may not always be 100% accurate.