Detail process charting speaking the language of process /

Bibliographic Details
Main Author: Graham, Ben B.
Corporate Author: ProQuest (Firm)
Format: Electronic eBook
Language:English
Published: Hoboken, N.J. : Wiley, c2004.
Subjects:
Online Access:Click to View
Table of Contents:
  • Introduction
  • Who is involved in process improvement?
  • Defining a process improvement project
  • Gathering the facts
  • Process chart format
  • Process chart building blocks
  • Charting business processes
  • Using process charts
  • Process chart stories.