APA Citation

Bligh, P., & Turk, D. (2004). CRM unplugged: Releasing CRM's strategic value. Hoboken, N.J.: Wiley.

Chicago Style Citation

Bligh, Philip., and Douglas Turk. CRM Unplugged: Releasing CRM's Strategic Value. Hoboken, N.J.: Wiley, 2004.

MLA Citation

Bligh, Philip., and Douglas Turk. CRM Unplugged: Releasing CRM's Strategic Value. Hoboken, N.J.: Wiley, 2004.

Warning: These citations may not always be 100% accurate.