Service and service systems : provider challenges and directions in unsettled times /
Unsettled times can arise from a variety of causes, including environmental (e.g., earthquake), climatic (e.g., floods), economic (e.g., recession), social (e.g., illness), or political (e.g., civil unrest). They can result in citizens' loss of homes/possessions, jobs, health, or mobility. Citi...
| Main Authors: | , , |
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| Format: | eBook |
| Language: | English |
| Published: |
New York, New York (222 East 46th Street, New York, NY 10017) :
Business Expert Press,
2014.
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| Edition: | First edition. |
| Series: | 2014 digital library.
Service systems and innovations in business and society collection. |
| Subjects: | |
| Online Access: | Click to View |
Table of Contents:
- 1. Living in unsettled times
- 2. Schools of thought
- 3. Consumption adequacy
- 4. A service science perspective: urban service systems
- 5. Urban service systems in unsettled times
- 6. Impact, likelihood, and resilience: analyzing service system responses to unsettled times
- 7. Unsettled times: the case of the UK "big freeze" of 2010
- 8. Bringing it altogether: purposeful proposals, challenges, and directions
- Notes
- References
- Index.