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02529nam a2200445 a 4500 |
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EBC1104491 |
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MiAaPQ |
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20200520144314.0 |
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m o d | |
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121001s2013 caua sb 001 0 eng d |
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|z 2012039946
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|z 9780470931110 (pbk.)
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|a 9781118418420 (electronic bk.)
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|a (MiAaPQ)EBC1104491
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|a (Au-PeEL)EBL1104491
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|a (CaONFJC)MIL422996
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|a (OCoLC)823389929
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|a MiAaPQ
|c MiAaPQ
|d MiAaPQ
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|a HD42
|b .R35 2013
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0 |
4 |
|a 658.4/053
|2 23
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| 100 |
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|a Raines, Susan S.
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| 245 |
1 |
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|a Conflict management for managers
|h [electronic resource] :
|b resolving workplace, client, and policy disputes /
|c Susan S. Raines.
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| 250 |
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|a 1st ed.
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| 260 |
|
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|a San Francisco :
|b Jossey-Bass,
|c c2013.
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| 300 |
|
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|a xxix, 460 p. :
|b ill.
|
| 490 |
1 |
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|a The Jossey-Bass business & management series
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| 504 |
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|a Includes bibliographical references and index.
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| 505 |
0 |
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|a Conflict management knowledge and skills -- Manager know thyself -- Theory to practice : the root causes and cures of conflict -- The power of negotiation : essential concepts and skills -- The alternative dispute resolution process continuum -- Preventing and resolving internal conflict -- Causes and cures for employee turnover -- Building successful teams and organizations -- Conflict management in unionized environments -- Designing disputing systems for organizations -- Preventing and resolving external conflicts -- Prevention and resolution of conflicts with clients, customers, and vendors -- Case studies of organizational success through exemplary customer conflict management -- Collaboration and conflict management between regulators and the regulated -- Public policy decision making and collaboration -- Designing and facilitating effective large-group processes.
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| 533 |
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|a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
|
| 650 |
|
0 |
|a Conflict management.
|
| 650 |
|
0 |
|a Interpersonal relations.
|
| 650 |
|
0 |
|a Personnel management
|x Psychological aspects.
|
| 650 |
|
0 |
|a Customer relations.
|
| 650 |
|
0 |
|a Conflict management
|v Case studies.
|
| 655 |
|
4 |
|a Electronic books.
|
| 710 |
2 |
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|a ProQuest (Firm)
|
| 830 |
|
0 |
|a Jossey-Bass business & management series.
|
| 856 |
4 |
0 |
|u https://ebookcentral.proquest.com/lib/matrademy/detail.action?docID=1104491
|z Click to View
|
