Human Rights-Based Assessment Tool for Citizen Service Centers : Moving Toward a Rights-Based Approach in Design, Strategy, and Implementation

by Pfeil, Helene, Schott, Berenike, Agarwal, Sanjay
Published 2017

Contestability and Changes in Tolerance towards Corruption : The Formation of an Elite-Citizen Coalition in Mexico

by Lach, Samantha
Published 2017

Rent Creation and Rent Containment : The Political Economy of Telecommunications in Mexico, South Africa, and Turkey

by Atiyas, Izak, Levy, Brian, Walton, Michael
Published 2017

Feedback Matters : Evidence from Agricultural Services

by Jones, Maria Ruth, Kondylis, Florence
Published 2016

Citizen Service Centers in Kenya : The Role of Huduma Centers in Advancing Citizen-Centered Service Delivery in a Context of Devolution and Digitization

by Firestone, Rachel Sohn, Schott, Berenike, Kinuthia, Muratha, Omollo, Annette
Published 2017

The City of Pancevo’s Citizen Service Center, Serbia : Streamlining Service Delivery and Fostering Inclusion at the Municipal Level

by Pfeil, Helene, Agarwal, Sanjay, Schott, Berenike Laura, Johns, Kimberly D.
Published 2017

Strengthening Governance of Local Water and Sanitation Utilities for Improved Service Delivery

by Ndaw, Mouhamed Fadel
Published 2017

Country Partnership Framework for the Republic of Moldova for the Period FY18-21

by World Bank, International Finance Corporation, Multilateral Investment Guarantee Agency
Published 2017

Recent Developments and Key Considerations Impacting the Operations of One-Stop Shops for Citizens : A Summary of Major Trends and a Design Guide for Citizen Service Centers

by Pfeil, Helene, Schott, Berenike, Agarwal, Sanjay
Published 2017

Building the Foundation for Accountability in Ethiopia

by Campbell, Laura, Mulugeta, Fitsum Zewdu, Tsegay, Asmelash Haile, Wampler, Brian
Published 2021

Efficiency of Planning, Programming and Delivery of Social Protection Programs on Early Years

by Sabbih, Moustafa Amir, Coudouel, Aline, Rahman, Aneeka
Published 2021

Mainstreaming Citizen Engagement through the World Bank Group’s Country Engagement Model

by Masud, Harika, Kumagai, Saki, Grandvoinnet, Helene
Published 2020

Social Accountability in Health in Indonesia : Lessons from Programs

by Bennouna, Cyril, Kusumaningrum, Santi, Siagian, Clara, Laugen, Chris
Published 2018

Does Feedback Matter? : Evidence from Agricultural Services

by Jones, Maria, Kondylis, Florence
Published 2018

Inclusive and Effective Citizen Engagement : Participatory Budgeting--Makueni and West Pokot Counties

by World Bank Group
Published 2017

SABER in Action : Pacific Islands

by World Bank
Published 2017

Building Trust in Government through Citizen Engagement

by Kumagai, Saki, Iorio, Federica
Published 2020

Engaging with Citizens to Improve Services

by World Bank
Published 2014

Municipal Citizen Service Centers in Southeastern Europe : Survey Results on Success Factors, Challenges, and the Human Rights Approach of Municipal One-Stop Shops in the Western B...

by Pfeil, Helene, Agarwal, Sanjay, Schott, Berenike
Published 2017

Country Partnership Framework for Ukraine for the Period FY17-21

by World Bank, International Finance Corporation, Multilateral Investment Guarantee Agency
Published 2017