APA Citation

Amin, S., Das, J., & Goldstein, M. (2012). Are You Being Served? New Tools for Measuring Services Delivery. Washington, DC: World Bank.

Chicago Style Citation

Amin, Samia, Jishnu Das, and Markus Goldstein. Are You Being Served? New Tools for Measuring Services Delivery. Washington, DC: World Bank, 2012.

MLA Citation

Amin, Samia, Jishnu Das, and Markus Goldstein. Are You Being Served? New Tools for Measuring Services Delivery. Washington, DC: World Bank, 2012.

Warning: These citations may not always be 100% accurate.