Tech Savvy : Advancing GovTech Reforms in Public Administration
GovTech is one strategy that governments have adopted to more effectively respond to citizen needs and improve the effectiveness and efficiency of public service delivery. Yet, all too often a government’s information and communications technology...
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| Language: | English |
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Washington, DC
2022
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| Online Access: | http://documents.worldbank.org/curated/en/099400004112257749/P1754970d6c6420f00ab5905f7004ba9c2f http://hdl.handle.net/10986/37311 |
| Summary: | GovTech is one strategy that
governments have adopted to more effectively respond to
citizen needs and improve the effectiveness and efficiency
of public service delivery. Yet, all too often a
government’s information and communications technology (ICT)
projects do not deliver on their promise, and the public
sector has a history of projects falling short of
expectations, going over time and budget and taking years to
deliver on their potential. There are a number of challenges
that need to be overcome for GovTech solutions to work, and
this report focuses on three key challenges that the World
Development Report (WDR) 2016 called the analog complements,
which underpin effective digital transformation in the
public sector: a whole-of-government coordination, civil
service digital skill development, and an innovative culture
in public sector organizations. This report focuses on three
key analogue complements that can get in the way of
successful GovTech projects: coordination, capacity, and culture. |
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