Improving Water Supply and Sanitation in Growth Centers in Zambia : Technical Efficiency Analysis
Inefficiency is common in many of the world’s water utilities, especially in developing countries. The problem derives from a range of different causes relating primarily to technical, organizational, and commercial (TOC) factors. Evidence from a W...
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| Language: | English |
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World Bank, Washington, DC
2022
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| Online Access: | http://documents.worldbank.org/curated/en/099525103292281715/P1727860f6d96604f093530909b7ccfd07e http://hdl.handle.net/10986/37247 |
| Summary: | Inefficiency is common in many of the
world’s water utilities, especially in developing countries.
The problem derives from a range of different causes
relating primarily to technical, organizational, and
commercial (TOC) factors. Evidence from a World Bank study
conducted in 2020 shows that most Zambian commercial
utilities (CUs) face inefficiency challenges in their
operations. This report details the state of Water Supply
and Sanitation (WSS) efficiency in Zambia, focusing on three
provinces: Central, Southern, and Luapula. The report is
organized into six chapters. Chapter 1 outlines the
background and lays out the report's objectives with a
brief indication of the approach used for the assessment.
Chapter 2 is a review of the state of WSS efficiency in
Zambia. In addition to stating the efficiency bottlenecks in
WSS delivery, the section highlights the flaws and
misconceptions of performance indicators (PIs) that could
hinder CUs' efforts to identify the priority areas
requiring investment. Chapter 3 describes the method used to
assess the technical, operational and commercial efficiency
of the three pilot CUs. The section emphasizes i-TOC as an
assessment tool that overcomes the flaws of traditional PIs
and their application in setting targets. Chapter 4 presents
the main findings from the assessment, while chapter 5
summarizes the key findings, and section 6 concludes with
interim recommendations, which will be further developed. |
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