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Complaints Handling within Financial Service Providers : Principles, Practices, and Regulatory Approaches

Core to an effective financial consumer protection framework is an accessible and efficient recourse mechanism that allows consumers both to know and to assert their rights to have their complaints addressed and resolved in a transparent and just w...

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Bibliographic Details
Main Author: World Bank
Language:English
Published: World Bank, Washington, DC 2019
Subjects:
COMPLAINTS HANDLING
FINANCIAL CONSUMER PROTECTION
TRANSPARENCY
DISPUTE RESOLUTION
REGULATION
Online Access:http://documents.worldbank.org/curated/en/773561567617284450/Complaints-Handling-within-Financial-Service-Providers-Principles-Practices-and-Regulatory-Approaches-Technical-Note
http://hdl.handle.net/10986/32360

Internet

http://documents.worldbank.org/curated/en/773561567617284450/Complaints-Handling-within-Financial-Service-Providers-Principles-Practices-and-Regulatory-Approaches-Technical-Note
http://hdl.handle.net/10986/32360

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