Bhatnagar, V., Batra, N., & Tiwari, K. (2017). Mainstreaming Citizen Feedback on Service Delivery using ICTs: Findings and Lessons from ICT-based Feedback Surveys on Water Supply and Sanitation Services in Indian Cities. World Bank, New Delhi.
Chicago Style CitationBhatnagar, Vandana, Nidhi Batra, and Kanak Tiwari. Mainstreaming Citizen Feedback On Service Delivery Using ICTs: Findings and Lessons From ICT-based Feedback Surveys On Water Supply and Sanitation Services in Indian Cities. World Bank, New Delhi, 2017.
MLA CitationBhatnagar, Vandana, Nidhi Batra, and Kanak Tiwari. Mainstreaming Citizen Feedback On Service Delivery Using ICTs: Findings and Lessons From ICT-based Feedback Surveys On Water Supply and Sanitation Services in Indian Cities. World Bank, New Delhi, 2017.