Bank, W. (2017). Strengthening the Citizen-State Compact through Feedback: Effective Complaint Management as a Pathway to Articulate Citizen Voice and Improve State Response. World Bank, Washington, DC.
Chicago Style CitationBank, World. Strengthening the Citizen-State Compact Through Feedback: Effective Complaint Management As a Pathway to Articulate Citizen Voice and Improve State Response. World Bank, Washington, DC, 2017.
MLA CitationBank, World. Strengthening the Citizen-State Compact Through Feedback: Effective Complaint Management As a Pathway to Articulate Citizen Voice and Improve State Response. World Bank, Washington, DC, 2017.
Warning: These citations may not always be 100% accurate.