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Are You Satisfied? Citizen Feedback and Delivery of Urban Services

Citizen feedback is considered an effective means for improving the performance of public utilities. But how well does such information reflect the actual quality of service delivery? Do so-called scorecards or report cards measure public service d...

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Bibliographic Details
Main Authors: Deichmann, Uwe, Lall, Somik V.
Language:English
en_US
Published: World Bank, Washington, DC 2014
Subjects:
URBAN SERVICES
SERVICE DELIVERY
PUBLIC SERVICE DELIVERY
HOUSEHOLDS
SURVEYS
FRAMEWORK
SERVICES
WELFARE
TENURE
PUBLIC AWARENESS ACCOUNTABILITY
AVERAGE INCOME
CITIZEN
CITIZEN FEEDBACK
CITIZEN GROUPS
CITIZENS
COMMUNITY PARTICIPATION
COMPETITIVE MARKETS
CONSUMER SATISFACTION
COST OF WATER
DISCLOSURE
ECONOMIES OF SCALE
ECONOMISTS
EDUCATIONAL ATTAINMENT
EMPIRICAL ANALYSIS
EMPIRICAL EVIDENCE
EXPENDITURES
HAND PUMP
HAND PUMPS
HIGH UNEMPLOYMENT
INCOME
INCOME LEVELS
INDIVIDUAL CONNECTIONS
LIVING STANDARDS
MUNICIPALITIES
NATURAL MONOPOLIES
POLICY IMPLICATIONS
POLICY RESEARCH
POOR PERFORMANCE
PRIVATE GOODS
PUBLIC AGENCIES
PUBLIC OFFICIALS
PUBLIC OWNERSHIP
PUBLIC POLICY
PUBLIC SECTOR PERFORMANCE
PUBLIC SERVICE PROVIDERS
PUBLIC SERVICE PROVISION
PUBLIC UTILITIES
PUBLIC UTILITY
QUALITY OF SERVICE
QUALITY OF SERVICE DELIVERY
QUALITY OF WATER
QUANTITY OF WATER
RATIONAL EXPECTATIONS
RELIGIOUS ORGANIZATIONS
SANITATION BOARD
SERVICE IMPROVEMENTS
SERVICE PROVIDER
SERVICE PROVIDERS
SERVICE PROVISION
SERVICE QUALITY
SERVICE STANDARDS
SOLID WASTE
SOLID WASTE DISPOSAL
SPILLOVERS
SUBJECTIVE RESPONSE
TAX BASE
URBAN AREAS
UTILITY FUNCTIONS
WATER AVAILABILITY
WATER DISTRIBUTION
WATER QUALITY
WATER SERVICE
WATER SERVICE PROVISION
WATER SERVICES
WATER SOURCE
WATER SOURCES
WATER STORAGE
WATER STORAGE TANKS
WATER SUPPLY
WATER SYSTEMS
WATER UTILITY
PUBLIC AWARENESS
ACCOUNTABILITY
Online Access:http://documents.worldbank.org/curated/en/2003/06/2388825/satisfied-citizen-feedback-delivery-urban-services
http://hdl.handle.net/10986/18162

Internet

http://documents.worldbank.org/curated/en/2003/06/2388825/satisfied-citizen-feedback-delivery-urban-services
http://hdl.handle.net/10986/18162

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