Engaging with Citizens to Improve Services
This study explains why and how the creation of institutionalized citizen engagement will enhance public accountability, performance, and customer responsiveness in the Indian urban water and sanitation sector. It draws on ten practical case studie...
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| Language: | English en_US |
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New Delhi
2014
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| Online Access: | http://documents.worldbank.org/curated/en/2005/01/17770488/engaging-citizens-improve-services http://hdl.handle.net/10986/17377 |