A Review in Bangladesh, India, and Pakistan : Benchmarking for Performance Improvement in Urban Utilities
Performance benchmarking is a powerful tool to make service providers more accountable, and to measure progress while improving performance. This review examines the introduction of performance benchmarking in over 30 urban water utilities across B...
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| Language: | English en_US |
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Washington, DC
2014
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| Online Access: | http://documents.worldbank.org/curated/en/2010/02/12909909/review-bangladesh-india-pakistan-benchmarking-performance-improvement-urban-utilities http://hdl.handle.net/10986/17270 |