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Utility Benchmarking : Public Reporting of Service Performance

In some countries regulators routinely publish indicators of utility service performance through the local media. Exposing the "worst in class" has proven to be a powerful way of pressuring utilities to provide better services to consumer...

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Bibliographic Details
Main Authors: Kingdom, Bill, Jagannathan, Vijay
Language:English
Published: World Bank, Washington, DC 2012
Subjects:
CITIZEN GROUPS
CIVIL SOCIETY
ECONOMIC VALUE
EFFECTIVE USE
EFFLUENT DISCHARGE STANDARDS
EFFLUENTS
ENVIRONMENTAL IMPACT
ENVIRONMENTAL PERFORMANCE
FINANCING
INVESTMENT
POLLUTION
POLLUTION ABATEMENT
PRIVATE SECTOR
PUMPING
REGULATORY AGENCY
SANITATION UTILITIES
SECTORAL PERFORMANCE
SERVICE PROVIDER
SERVICE PROVIDERS
SERVICE QUALITY
SEWAGE TREATMENT
SEWERAGE COMPANIES
SEWERAGE SERVICE
TOWN
UTILITIES
WATER QUALITY
WATER SECTOR
WATER SUPPLY
WATER UTILITIES
WATER UTILITY BENCHMARK
PERFORMANCE INDICATORS
QUALITY OF SERVICE
DISCLOSURE OF INFORMATION
CONFLICT OF INTERESTS
INTEREST GROUPS
PUBLIC INFORMATION
Online Access:http://documents.worldbank.org/curated/en/2001/03/1346423/utility-benchmarking-public-reporting-service-performance
http://hdl.handle.net/10986/11388

Internet

http://documents.worldbank.org/curated/en/2001/03/1346423/utility-benchmarking-public-reporting-service-performance
http://hdl.handle.net/10986/11388

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