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|a HF5415.5
|b .S338 2004
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| 100 |
1 |
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|a Schneider, Benjamin,
|d 1938-
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| 245 |
1 |
0 |
|a Service quality
|h [electronic resource] :
|b research perspectives /
|c Benjamin Schneider, Susan S. White.
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| 260 |
|
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|a Thousand Oaks, Calif. :
|b Sage Publications,
|c c2004.
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| 300 |
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|a xiii, 185 p. :
|b ill.
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| 490 |
1 |
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|a Foundations for organizational science
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| 504 |
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|a Includes bibliographical references and indexes.
|
| 533 |
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|a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
|
| 650 |
|
0 |
|a Customer services
|x Quality control
|x Research.
|
| 650 |
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0 |
|a Customer services
|x Management
|x Research.
|
| 650 |
|
0 |
|a Consumer satisfaction
|x Research.
|
| 655 |
|
4 |
|a Electronic books.
|
| 700 |
1 |
|
|a White, Susan S.
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| 710 |
2 |
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|a ProQuest (Firm)
|
| 830 |
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0 |
|a Foundations for organizational science.
|
| 856 |
4 |
0 |
|u https://ebookcentral.proquest.com/lib/matrademy/detail.action?docID=996595
|z Click to View
|
