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01801nam a2200385 a 4500 |
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EBC947568 |
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MiAaPQ |
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20200520144314.0 |
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m o d | |
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120907s2013 njua sb 001 0 eng d |
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|z 2012035833
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|z 9781118356913 (cloth : alk. paper)
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|a 9781118420232 (electronic bk.)
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|a (MiAaPQ)EBC947568
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|a (Au-PeEL)EBL947568
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|a (CaPaEBR)ebr10615072
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|a (CaONFJC)MIL402763
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|a (OCoLC)809456974
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|a MiAaPQ
|c MiAaPQ
|d MiAaPQ
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|a HF5415.5
|b .T63 2013
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0 |
4 |
|a 658.8/342
|2 23
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1 |
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|a Thomas, Bill,
|d 1955-
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| 245 |
1 |
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|a Anticipate
|h [electronic resource] :
|b know what your customers want before they do /
|c Bill Thomas, Jeff Tobe.
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| 260 |
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|a Hoboken, N.J. :
|b John Wiley & Sons,
|c 2013.
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| 300 |
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|a v, 218 p. :
|b ill.
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| 504 |
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|a Includes bibliographical references and index.
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| 505 |
0 |
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|a Strategy: creating and destroying customer value -- Doing the right things for the wrong reasons -- Not all customers are good customers -- When customers speak who hears them? -- Input is vital but involvement multiplies the value -- It takes two -- Customer focus is a process, not an event -- Culture, the soft stuff is the hard stuff -- Managing change, performance & talent -- Leveraging your culture and value chain.
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| 533 |
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|a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
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| 650 |
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0 |
|a Customer relations.
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| 650 |
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0 |
|a Strategic planning.
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| 655 |
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4 |
|a Electronic books.
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| 700 |
1 |
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|a Tobe, Jeff.
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| 710 |
2 |
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|a ProQuest (Firm)
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| 856 |
4 |
0 |
|u https://ebookcentral.proquest.com/lib/matrademy/detail.action?docID=947568
|z Click to View
|
