Customer service management training 101 quick and easy techniques that get great results - Evenson, Renee, 1951-; ProQuest (Firm) (New York : American Management Association, 2012)
Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence.
Includes index.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Keywords: Customer services -- Management; Executives -- Training of; Time management; Leadership; Communication in management; Electronic books