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|z 2011019828
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|z 0814417159
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|z 9780814417157
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|a 9780814417164 (electronic bk.)
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|a MiAaPQ
|c MiAaPQ
|d MiAaPQ
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4 |
|a HF5415.5
|b .E894 2012
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0 |
4 |
|a 658.3/1245
|2 23
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| 100 |
1 |
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|a Evenson, Renee,
|d 1951-
|
| 245 |
1 |
0 |
|a Customer service management training 101
|h [electronic resource] :
|b quick and easy techniques that get great results /
|c Renee Evenson.
|
| 250 |
|
|
|a 1st ed.
|
| 260 |
|
|
|a New York :
|b American Management Association,
|c c2012.
|
| 300 |
|
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|a ix, 214 p. :
|b forms.
|
| 500 |
|
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|a Includes index.
|
| 505 |
0 |
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|a Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence.
|
| 533 |
|
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|a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
|
| 650 |
|
0 |
|a Customer services
|x Management.
|
| 650 |
|
0 |
|a Executives
|x Training of.
|
| 650 |
|
0 |
|a Time management.
|
| 650 |
|
0 |
|a Leadership.
|
| 650 |
|
0 |
|a Communication in management.
|
| 655 |
|
4 |
|a Electronic books.
|
| 710 |
2 |
|
|a ProQuest (Firm)
|
| 856 |
4 |
0 |
|u https://ebookcentral.proquest.com/lib/matrademy/detail.action?docID=782022
|z Click to View
|
