APA Citation

Connell, J., & Burgess, J. (2006). Developments in the Call Centre Industry: Analysis, Changes and Challenges. Milton: Taylor & Francis Group.

Chicago Style Citation

Connell, Julia., and John Burgess. Developments in the Call Centre Industry: Analysis, Changes and Challenges. Milton: Taylor & Francis Group, 2006.

MLA Citation

Connell, Julia., and John Burgess. Developments in the Call Centre Industry: Analysis, Changes and Challenges. Milton: Taylor & Francis Group, 2006.

Warning: These citations may not always be 100% accurate.