APA Citation

Cianfrani, C. A., & West, J. E. (2017). Cracking the case of ISO 9001:2015 for service: A simple guide to implementing quality management in service organizations. Milwaukee, Wisconsin: ASQ Quality Press.

Chicago Style Citation

Cianfrani, Charles A.,, and John E. West. Cracking the Case of ISO 9001:2015 for Service: A Simple Guide to Implementing Quality Management in Service Organizations. Milwaukee, Wisconsin: ASQ Quality Press, 2017.

MLA Citation

Cianfrani, Charles A.,, and John E. West. Cracking the Case of ISO 9001:2015 for Service: A Simple Guide to Implementing Quality Management in Service Organizations. Milwaukee, Wisconsin: ASQ Quality Press, 2017.

Warning: These citations may not always be 100% accurate.