APA Citation

Peppers, D., & Rogers, M. (2017). Managing customer experience and relationships: A strategic framework (Third edition.). Hoboken, New Jersey: Wiley.

Chicago Style Citation

Peppers, Don,, and Martha Rogers. Managing Customer Experience and Relationships: A Strategic Framework. Third edition. Hoboken, New Jersey: Wiley, 2017.

MLA Citation

Peppers, Don,, and Martha Rogers. Managing Customer Experience and Relationships: A Strategic Framework. Third edition. Hoboken, New Jersey: Wiley, 2017.

Warning: These citations may not always be 100% accurate.