APA Citation

Collier, M. (2011). The ultimate online customer service guide: How to connect with your customers to sell more! Hoboken, N.J.: John Wiley & Sons.

Chicago Style Citation

Collier, Marsha. The Ultimate Online Customer Service Guide: How to Connect With Your Customers to Sell More! Hoboken, N.J.: John Wiley & Sons, 2011.

MLA Citation

Collier, Marsha. The Ultimate Online Customer Service Guide: How to Connect With Your Customers to Sell More! Hoboken, N.J.: John Wiley & Sons, 2011.

Warning: These citations may not always be 100% accurate.