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01630nam a2200421 a 4500 |
| 001 |
EBC693925 |
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MiAaPQ |
| 005 |
20200520144314.0 |
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m o d | |
| 007 |
cr cn||||||||| |
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110303s2011 caua sb 001 0 eng d |
| 010 |
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|z 2011009393
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|z 9781605099750 (pbk. : alk. paper)
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| 020 |
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|z 9781605099774 (e-book)
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|z 9781605099767 (e-book)
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|a (MiAaPQ)EBC693925
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|a (Au-PeEL)EBL693925
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|a (CaPaEBR)ebr10471871
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|a (CaONFJC)MIL311517
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|a (OCoLC)726734925
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| 040 |
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|a MiAaPQ
|c MiAaPQ
|d MiAaPQ
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| 050 |
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4 |
|a HF5415.5
|b .B43835 2011
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| 082 |
0 |
4 |
|a 658.8/12
|2 22
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| 100 |
1 |
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|a Bell, Chip R.
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| 245 |
1 |
0 |
|a Wired and dangerous
|h [electronic resource] :
|b how your customers have changed and what to do about it /
|c Chip R. Bell, John R. Patterson.
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| 260 |
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|a San Francisco :
|b Berrett-Koehler Publishers,
|c c2011.
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| 300 |
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|a vii, 248 p. :
|b ill.
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| 504 |
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|a Includes bibliographical references and index.
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| 505 |
0 |
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|a pt. 1. The situation -- pt. 2. The resolution -- pt. 3. Suggestions for partnering with customers.
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| 533 |
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|a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
|
| 650 |
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0 |
|a Customer relations.
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| 650 |
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0 |
|a Customer services.
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| 650 |
|
0 |
|a Customer loyalty.
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| 650 |
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0 |
|a Internet.
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| 655 |
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4 |
|a Electronic books.
|
| 700 |
1 |
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|a Patterson, John R.
|q (John Rice),
|d 1951-
|
| 710 |
2 |
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|a ProQuest (Firm)
|
| 856 |
4 |
0 |
|u https://ebookcentral.proquest.com/lib/matrademy/detail.action?docID=693925
|z Click to View
|
